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Archive for June, 2013

Personality Can be Appealing in Your Online Marketing

Tuesday, June 25th, 2013

A level of professionalism in your online marketing’s writing or media is essential.  However, overdoing “professionalism” can make online marketing less effective by making a trainer, professional coach, or consultant overly generic.

I was recently working on an email campaign that included video tactics that a trainer had made.  This trainer was a dynamic personality that clients loved and appealed to prospects.  Video seemed like the perfect medium for his marketing.

The trainer had instructed the editor to make it “professional”. However, when the trainer shot the video, he was buttoned down and not engaging.  Everything that made him dynamic was reduced to a talking head reciting facts.

Upon reviewing the videos, I suggested a re-edit with a little less focus on being professional and more focus on delivering the message as the trainer would if he were speaking live with someone.  Once that version was produced, it was much more engaging and highlighted his expertise by his personal communication style.

While there needs to be a level of professionalism, don’t let that restrict natural strengths.  Strive to find the middle ground that makes your marketing legitimate but also lets some of your personality come through.  Part of an engaging online marketing campaign is connecting with people and that can only be done from one person to another.  Don’t let your personality fade for the sake of being “professional”.

Don’t Ignore Your Email Marketing Database

Monday, June 10th, 2013

Do you have a list maintenance plan for your email marketing database?  There is a temptation that once an email marketing list is built to forget about it.  The only attention it receives is sporadic additions. Don’t neglect database maintenance as a clean list makes campaigns more effective and can save money

I was recently shocked by an example of blatant list maintenance disregard.  A client being onboarded supplied a list of roughly a thousand email addresses that they had been emailing to for a couple years.  When reviewing the reports, we found that the bounces were over 450, a 45% bounce rate!  That means that half the people they thought were on their list, were not.

Ideally, you’d like to see bounce rates at zero, but realistically, if you try to keep them to a minimum (1-2%), you should be OK. If you are 5% or more, and your list is in the thousands and/or you send emails frequently, you may be digging a hole for your email campaigns. 45% is massively high and likely getting the emails labeled as a spam.  This happens because large ISPs register the high percentage of repeatedly trying to send emails to non-existing (expired, mistyped, etc.) addresses.

So naturally the first step was cleaning up the list.  It turns out that just over 400 of the addresses were bad.  The email platform that the client was using charged by the amount of emails in the database.  Removing the bad addresses took them to a lower tier which saved a bit of money on the monthly payment.  More importantly it set the client up with a clean list to see how effective their campaign was with their true audience.
Make a database maintenance schedule. It’s more than just scrubbing bounces.  Have a regular routine for gathering and adding addresses, review opt-outs for trends, monitor automatic replies for address changes, and obviously manage your bounces so you’re not sending emails to bad addresses. Keeping your list lean and clean makes for more productive and efficient email campaigns.