Exploiting Current or Cultural Events in Marketing Often Lacks Authenticity

starbuck_by_diablo2003Last week I visited a national park that is a civil war battlefield. During a conversation with the Ranger at the visitor center, she mentioned that the national park service had encouraged each park to do a promotion that tied in with the release of the new Star Wars movie. She explained that several parks came up with good promotions, especially those where Star Wars had been filmed or had an obvious connection.

I asked what promotion her park had come up with and the Ranger stated, “I had several ideas to tie it in with the rebels but thought better of it. The Civil War still hits a nerve with many people here and I didn’t want any backlash from our members or supporters in comparing it to a movie. In any case, the connection was a real stretch.” Unfortunately many marketers didn’t use the same discretion and tried to get on the cultural trending whether it made sense or not.

I have literally been bombarded the last few weeks with marketing messages and articles about ____ is like Star Wars, Use the Force to _____, or ____ leads to the dark side. Some of those messages or promotions were attention grabbing with a witty or amusing connection. Many were a real stretch and appeared to only be interested in exploiting a cultural trend.

There are only two marketing scenarios where using trending current or cultural events has authentic impact:

  • There is a direct and obvious connection to be drawn.
  • There is a personal connection to the cultural event where the author or poster is very knowledgeable or a large fan.

Star Wars is a major cultural event with wide exposure so it’s easy to understand why so many people wanted to use it for marketing purposes. But without a clear connection, it can ring hollow as an artificial attempt at tapping into keywords or riding a trend’s coattails.

This is especially damaging if it’s a regular tactic in a trainer, consultant, or professional coach’s marketing mix. Using every cultural trend reflects a lack of sincerity. Like a politician kissing babies, it tends to raise doubts and suspicions rather than credibility. If you have an authentic connection, then by all means display that connection in your marketing communications. But remember that it’s impossible to have a connection with every current or cultural event so don’t overdo it.

Is this article hypocritical being posted as The Force Awakens continues to rule the box office? Maybe, but as a lifelong Star Wars fan; I thought I might get a pass.

Image courtesy of  diablo2003 / deviantart.com

Digital Marketing Goals: Projects for Improvement or Business as Usual

As the year closes out, digital marketing goals should be set for the following year. This can be especially true in digital marketing because campaigns can be repetitive and trainers, consultants, and professional coaches might allow that to lull them into complacency. This can cause swift declines in results due to the digital marketing environment changing so rapidly. As you set your goals they should fall into two categories: Business as Usual (BAU) or Projects for Improvement (PFI).

The reason to break goals into these categories is to ensure that at least a couple fall into PGI. Often times, digital marketing goals look more like a checklist of current activities rather than a list of strategic initiatives. We don’t want the status quo to be the standard moving forward. Each year should have targeted improvement.

So yes, your goals should include your website updates, email marketing outlines, social media schedules, SEO tasks, report/download call to action creation, etc. But these are BAU goals and should make up no more than 75% of your total goals. These goals, while important, should be a given for completion as it’s the action items required to run an effective online marketing campaign.

Put some real thought into PFI goals. What changes can be made to get better results? Does the website need an updated layout or additional sections to drive calls to action? Does the email marketing campaign need updated segments or additional content? Do social media channels need integrated with a particular app to refocus on a particular audience? Whichever PFI goal(s) you choose, it should serve to get marketing tasks done more quickly/efficiently or seek to improve conversions.

PFI goals are often the most difficult to set for digital marketing because they usually involve an element of the unknown. Resist the fear of the unknown and commit to the goal. In doing so you’ll find your campaign improving rather than just happening.

Mismatched Digital Marketing Metrics

ID-100107531Comparing disparate data doesn’t provide a lot of valuable insight. However, this sometimes happens when trainers, consultants, or professional coaches try to rush the numbers to get trend data.

Here’s a common example we might run into.

An industry standard of a metric, like search engine hits to a website, is used as a comparison to gauge the effectiveness of an SEO campaign. Typically a comparison timeframe will account for at least twelve months to account for seasonal or industry shifts that would affect the overall average. An initial comparison can be run for the same twelve month time period to show a direct correlation to find where the SEO campaign falls against standard results. So there is immediate gratification in setting the benchmark.

But then the process slows considerably as changes need made, the data needs compiled, and then progress can be measured. Typically that will take at least a few months. And while smaller sections of time can be used to infer progress, overall improvement can’t be gauged until the average has had time to increase.

This is where impatience can result in false comparisons. The twelve month average will only be improving gradually because the newest months can’t immediately offset previous months. In an effort to prove the effectiveness of the current campaign, a request might be made to compare the current month to the twelve month average. While this helps show the progress it doesn’t account for seasonal or industry based fluctuations.

As an example, many Business to Business companies see a slow down over summer and in late December. Business to consumer companies might see an inverse effect. Certain industries, like health insurance, have a quoting and enrollment period which sees substantially more activity than other times of year.

False comparisons often disregard these fluctuations which can lead to overly positive or negative conclusions. For instance, if a consultant works with school districts that set staff engagements in August only, every other month is going to look lackluster compared to that single month. Even a single anomaly period can skew an average up or down significantly which will offset the accuracy of any time period that does not account for that trend.

Make sure your trending and data analysis is comparing apples to apples and not apples to oranges. Making conclusions on incompatible data degrades the entire purpose of data driven decision making in digital marketing. Have the patience to track gradual improvement, rather than rush to infer more significant shifts that may or may not be accurate.

Image courtesy of  Mister GC / FreeDigitalPhotos.net

How Valuable is A Keyword to You?

In asking trainers, consultants, and professional coaches what their keyword focus is, the answer is typically something general like “Sales Training”. There are two problems with this general objective. The first is that such a simple term will be very hard to rank highly because the competition will be intense and it will take a lot of time, energy, and/or money to get a meaningful rank. The second problem is that it will attract a general audience, many of which are not a good target for specific products or services. In considering keywords, come up with a valuation and target the ones that give the biggest bang for your buck.

So how does a trainer, consultant, or professional coach find target keywords? There are a ton of tools available. For simplicity sake, I typically recommend Google Keyword planner which is free with an AdWords account. The Google Keyword Planner will show you stats like average monthly searches, competition level (high, medium, or low), and the average cost per click for a pay per click campaign.

These stats can give you insights into the keywords that are most valuable to you. Focus on the terms that accurately describe your business in a fair amount of detail. For example, “Sales Training Programs in PA for Technology Professionals”. This is focusing on the long-tail search terms, or in other words, it’s the most valuable keywords specific to your business that can be ranked well with significantly less effort than general terms.

Often times, general keywords are targeted because the thought is that long-tail keywords don’t net as many people. While it’s true that a general term will outrank a single long-tail term, the inverse is true when looking at them collectively. Typically the aggregate of the long-tail keywords will make up 70% of total searches as compared to 30% of general searches.

The other major advantage to long-tail terms is that it connects with users that are further down the sales funnel. A search for “sales training” does not necessarily mean the searcher is interested in buying a program. They could be looking for a book or articles. “Technology Sales Training Programs in PA”, however, sounds like someone interested in a specific program in a specific area.

Spend some time researching keywords to discover the ones most valuable to you. You’ll find that SEO efforts to rank highly will be more successful and the hits that come from those keywords will convert at a higher rate.

Beware Search Engine Optimization (SEO) Tricks

It’s not uncommon for a trainer, consultant, or professional coach to ask for their site to be updated with SEO “tricks”. The problem is that “trick” usually means “shortcut”. SEO is not a one shot project. Good SEO requires ongoing content generation, appropriate on-site structure, and responsible off-site linking and promotion. In short, there’s no simple trick that will reliably improve search engine ranking. However, those tricks can hurt ranking if applied improperly.

Search engines are getting better all the time at understanding what users are looking for and what content they value. Furthermore search engines are getting better at identifying people trying to game the system.

Here’s an example of how the tricks can undo your SEO efforts.

A couple years ago we were engaged with a client that had an aggressive content generation schedule. This content was optimized for identified keywords and was being published out to a few reputable trade publications as well as their social media accounts. Yet after months of pushing for select keywords, rankings did not improve.

We knew the content was generating interest because leads and responses were generated from direct listings but we were stumped as to why there was no movement on the search engine rankings. The client was understandably frustrated because a better ranking was sure to leverage the content to exponentially grow leads.

In an update meeting, the client told me that he was going to push harder on a contractor he had been using for SEO “syndication” for years to really drive SEO results. I was not aware of what the contractor had done to this point and no efforts were synchronized so a joint meeting was set.

In the joint meeting, the consultant kept stating that he would increase “syndication” but I was unclear as to what he was referring to. He went on to explain that he was listing all the content we created in automated batches to a list of hundreds of directories. We reviewed these directories and found that few of them had anything to do with the client’s industry or expertise.

Directory links are an old SEO trick that search engines have been wise to for at least several years. While effort was being put into appropriately promoting the content, the directory listings were throwing red flags to search engines that the content was SPAM.

Have a process for SEO rather than intermittent attempts at tricking search engines. It’s a tough game to short cut the search engines and even if its accomplished it will typically not last long doing more damage in the long run.

Reusing Articles For Marketing

Article and content reuse can be a valuable way to save time in producing the quality content that drives productive online marketing. It can also be a crutch that leads to repetition, disinterest, and obsolescence.

It’s rare that I encounter a trainer, consultant, or professional coach that isn’t strapped for time. Any strategy for decreasing the time commitment to sustain marketing efforts is a welcome one. However, in content reuse, what starts as a one-time shortcut often becomes a habit.

In meeting with a trainer recently, I asked if they would need help with content creation. The trainer said, “No I don’t need anything like that. I recycle the same group of articles so we’re set for content.” In asking about the content it worked out that the articles repeated on about a two year cycle. I asked if there was any indication that his audience had lost interest in his articles and he replied, “No one’s ever complained about it. Heck if someone was paying that close attention they’re probably already a client.”

However, in looking over his marketing metrics his audiences engagement was significantly lower than average. While there could be several factors weighing in on that, the fact that he was repeating himself over and over didn’t seem like a motivating factor for people to remain engaged.

If you find you chronically reuse content then you are likely suffering in three primary ways:

  • New articles are not being added to your website so there is not a consistent feed of fresh content to assist in your search engine optimization efforts.
  • Social and email subscribers may not recognize specific articles have been repeated but almost always recognize a similar topic and begin to disengage or ignore the messages.
  • Content online often gets dated quickly and using old articles with current dates can often make you look out of touch. (One of the trainer’s articles referenced cellular phones as a “new” technology)

While some content reuse is often valuable and effective, too much is often a problem. It’s OK to revisit past content from time to time, especially when a time crunch prevents new material from being created. However, be sure to edit it to ensure that the article is still relevant and makes a valid point.

If you find that you are habitually reusing content then it’s time to evaluate your marketing strategy. It’s unlikely anyone will complain about repetitive content, instead they’ll disengage or stop paying attention. Take a good hard look at your metrics, is it providing the complaint that your audience is tired of hearing the same thing over and over?

Don’t Oversimplify Web Metrics

When viewing web metrics, many consultants, trainers, and professional coaches want to boil things down to good and bad. High counts of visitors are good, low are bad. Low bounce rates are good, high is bad. While some of these principles can serve as guidelines, page or user context is critical in analyzing how to improve a page.

A statement that illustrates this was recently made to us in reviewing a site’s metrics. During the review the client said, “My homepage is doing really well. It has the most hits by far on the site and the bounce rate is comparable to other pages. The time on page is really good; it’s over a minute and a half.”

Following the general principles this statement was true, high hits, reasonable bounces, and plenty of time on the page. But there had been several complaints that content was hard to find on the homepage. So where was the disconnect?

The disconnect was that the numbers were telling a more complex story that the general principles couldn’t illustrate. A homepage being the most popular page is common. This particular homepage had little content, serving primarily as an index to other more robust sections of the site. For that reason, the bounce rate should have been well below other pages because the primary purpose was to direct people to other parts of the site. Furthermore there wasn’t much to view or read on the home page so the time on page should have been quite short, likely under ten seconds.

The numbers were showing that people were struggling to find what they wanted and many were giving up after a minute and a half. Don’t rely on general guidelines when reviewing individual page stats. Rather analyze the purpose of the page to determine if the norms truly apply or if the numbers mean something unique.

SEO Without Analytics is Like Driving Blind

Suppose someone asked you to drive from your home to the nearest grocery store. It would be a strange request but easily fulfilled. Now suppose they wanted you to be blindfolded for the trip. That’s an impossible task and the assumption would be that the requester was crazy. Even if the store was close and the route familiar, there is no way that you could get there without seeing your progress. There would also be no accounting for hazards like stopped vehicles or pedestrians. The whole exercise would be a danger to yourself and others. Implementing SEO tactics without analytics is like driving blind.

Years ago we spoke with a potential client who was requesting SEO help. When we asked to see his analytics he did a few searches on Google to show where he ranked. It was a good illustration but we wanted to see the actual analytics.

The consultant said, “I don’t have any tracking set up really, I just type searches in Google to see how I’m doing. I really just need some new ideas to improve. I don’t want all the tracking bells and whistles.”

The problem with what we were being asked to do was that we weren’t sure where we were or where we were going. Not only could we not measure success, but we couldn’t be sure of what affects our efforts were having holistically.

Trainers, consultants, and professional coaches often don’t have time to pour through analytics. That’s not an excuse not to have it available though. Analytics are a necessity for your web marketing and even more so for SEO initiatives. Skipping analytics is like driving blindfolded and it poses a danger to you and your users.

Gradual Search Engine Optimization (SEO)

Search Engine Optimization (SEO) has transitioned from a quick hit process to a more gradual improvement process.  While consistent updates have long been the mantra of good SEO specialists, it’s now become a necessity.  Many of the on page tricks or directory link blitzes of the past for immediate improvement have much less impact than in the past. Gradual updates and content development now serve to dominate rankings.

Everyone knows that page one ranking is critical.  Most searches don’t bother moving on to page two.  Top three ranking is the real goal for key search terms with the coveted top spot as the crown jewel.

I recently had a conversation with a trainer who was ranking in the three spot for his targeted geographic search terms.  As we discussed his rankings I said, “Overall your rankings aren’t bad.  Why are you looking to launch further SEO initiatives?”  The trainer responded, “The number one spot is my direct competition.  I know there are things on my site that can be changed so that I jump to number one. I had this done five years ago.”

The trainer went on to explain how they had hired an SEO specialist who made changes over a three month period and then their ranking jumped about a month after the edits were complete. Unfortunately he had seen his place slide since then.

In reviewing the trainer’s competition’s site we found an in depth SEO strategy.  The competition had a well-established blog generating new content and healthy social media profiles promoting the information.  On top of that, they had had on page elements and key words in place.

After reviewing the competition’s site I said, “Honestly, you are in for a fight to overcome your competition.  They have a two year head start and you have a lot of ground to make up.  We can do it but you should expect at least a year’s process and you’ll need to commit to writing some solid articles.

The trainer scoffed and said, “I don’t have time for that.  Just edit the pages so I jump to number one.”

The type of SEO that the trainer was looking for has been replaced with a more gradual SEO.  His site had fewer than twenty pages and he wanted to outpace a site creating a new content-rich page every week.  The odds are vastly not in his favor.

SEO strategies should be intimately connected to the marketing campaign to provide consistent content that feeds the search engines.  Furthermore, other platforms, like social media, should be leveraged to link to the new content to further establish relevancy.

Where SEO battles used to have blitzkrieg tactics, they have become more of a war of attrition.  As long as established sites keep their processes in place they can often outlast challengers.  Challengers need to be realistic about the competition they face and commit to a long term process.  If that commitment can’t be made then paid advertising is the only fast and reliable way of jumping ahead of the organic results.

Are You Excited That You Are Boosting Your Own Web Analytics

There is one person who will repetitively visit your website, you.  When consultants, trainers, or professional coaches decide to make online marketing a priority, they often begin checking in on the site to see changes or to inspire ideas.  While that level of engagement is great, it can cause false results on the analytic reports.

The last post was about critically analyzing web analytics and a good example recently came up.  A client was running three separate campaigns to boost site traffic.  The push was set up because they were testing three separate offers to see which call to action created the best conversion. At the end of two weeks the client called and said, “We’ve seen a boost in traffic of 30% this month (roughly 300 more visitors).” While a jump was expected such a marked change so quickly seemed excessive.

So we pulled up the analytics and began reviewing where the traffic came from.  As it turned out, some of the increased traffic was legitimate but about half of it was self-created.  This client had five trainers that were all being asked to provide their input on the calls to action.  As suggestions came in, the trainers would go back to the calls to action pages to review revisions.  Doing this several times resulted in the group creating a false 150 hits.

So why is this important?  The significance of the hits has two primary effects.  The first is that we never want to create false data that guides our decision making.  The campaign did have a good start but it was about a 15% increase.  Making a decision on the calls to action or traffic generating campaigns would not have had true tested data. The second effect is it can skew trends.  At the end of the second two weeks, the increase was just under 25%.  Had we not reviewed the hits it would have appeared as if we had peaked quickly and were now regressing, when in reality we were continuing to see gradual improvement.

For this particular example, the resolution was to implement filters for the IP addresses of the firm’s computers.  But as an illustrative example, it’s a reaffirmation of keeping a close eye on analytics and questioning results that seem overly positive or negative.

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