Responsibly Re-use Content

Online marketing has become a voracious beast that devours content. Keeping quality content flowing at a pace that can feed your email, social media, and/or blog can be a daunting task. If a trainer, consultant, or professional coach responsibly re-uses their content it can help fill gaps in their online marketing campaigns and still provide value to their target audience.

There are a few ways of re-using content:

  • Refresh Old Article/Video/Podcast Etc. – Reusing older content that has not seen the light of day in a while is often a simple way of getting more out of the effort you spent in creating it. However, it’s important not to get lazy by publishing it without a review. Be certain that you haven’t used the content lately (a year is often a safe time line). The world changes quickly and even an article or video from only a year ago might need updates on technical points or current events. The theme from Articles or videos that are several years old might be retained but frequently need a significant rewrite. For example, we just updated an article that referenced “replying to a pager” and “receiving a fax”.
  • New Spin On A Repeated Topic – This article is a partial re-use. Read the previous version about the pitfalls when you chronically re-use content. Previous content will often focus on one specific aspect of a topic. It’s possible to re-use that content by covering a different aspect. In this case the previous article speaks to the problems that can arise when you chronically re-use content. This article is on the same topic but is designed to suggest responsible and effective ways to re-use content.
  • Repackage Content – If you have newer content that resonates well or a series of articles or videos, it might be repackaged into a new offering. For instance, if you have an email marketing series on a particular topic or theme, that might be edited into a whitepaper or eBook.
  • Use Others Content As Commentary – It’s possible to re-use other people’s content but it takes diligence. The best way to do this is as commentary. This is often achieved by making a short comment on social media or by doing a lengthier review/analysis on what someone else has provided. In either case it’s important to make it clear who created the original content so that you are not taking credit for other people’s work.

Content creation is a significant effort in most digital marketing campaigns. While it’s important to provide unique content to your audience that highlights your unique expertise or offering, content re-use can be a valuable tactic in meeting a burdensome content creation schedule.

Photo credit: Flickr, Steven Snodgrass

Digital Marketing’s Value is Disrupted without Gauging Your Target Market’s Perception

contentIf you are searching for a new, and critical, perspective on digital marketing then Disrupted: My Misadventure in the Start-Up Bubble is a good option. The book came to my attention after hearing other digital marketers’ mixed reviews. The book is an account of author Dan Lyons’ time with HubSpot, a popular digital marketing platform.  It was described to me as funny but lacking an understanding of tech companies in general, but digital marketing specifically. While Lyons’ criticisms can be harsh at times, they often had merit. I think the sentiment that the book is a disgruntled employee whining about a past employer is an unfair review and overlooks one of the biggest lessons learned that can be taken from the book.  Your target market’s perception of your digital marketing campaigns is what assigns value to it.

Lyons largely covers the culture clash he experienced at HubSpot but also touches on some of the contradictions he saw with their digital marketing tactics.  Specifically when reviewing HubSpot’s digital marketing strategy he states that they claimed to hate SPAM and showed their disdain by flooding their customers and their customers’ customers with SPAM. He also writes about predrafted content that HubSpot employees were strongly encouraged to mass share to social media feeds to flood those channels with repetitive content.

Most digital marketers would counter the SPAM claim by citing opt-in processes or content engagement. They’d probably also suggest that the social content would be organically posted so that it was not a content or link blitz.

Lyons has a point in these examples. There are a lot of digital marketers that skirt a fine line, or blatantly cross it, with list building. To suggest that a digital marketing platform will reliably enforce CAN-SPAM practices is unrealistic.  Flooding social media with duplicate content is an obvious abuse.

It’s important not to get so caught up in our own digital marketing campaigns that we start disregarding outsider analysis. After all, our perception of our digital marketing is secondary to how our target audience perceives it.

Digital marketing data analysis, if done consistently and credibly, is designed to supply an objective view of how our content is being received which dictates its effectiveness. But even that will still contain some subjective judgment calls. That’s where outside perspectives can provide poignant insight on how your digital marketing can provide more value to your target audience and you in return.

Checklist Mindset in Digital Marketing

I am a checklist junkie.  I create monthly task calendars that I break down into weekly checklists and then create daily journal entries for what needs accomplished. For me it’s natural to want to do a task, complete it, and then check it off the list.  While valuable in task completion, a checklist mindset can be detrimental when misapplied to digital marketing efforts that require ongoing and consistent execution.

In a recent review of an SEO report with a small business owner, we outlined a number of updates that could be made to improve his site’s ranking.  One of those aspects was review links to his site.  The business owner assured us that he had plenty of reviews and pointed to his 5 Yelp reviews as evidence.  He felt that reviews had already been done and should not be part of the action plan for further improving his search engine ranking. While having the review in place was certainly a positive thing, there were two misconceptions.

The first was the apparent suggestion that 5 reviews was the end of the road.  Marketing is a consistent and ongoing process.  Five is a good start, six would be better, twenty-five would make significant impact on his site rank.  The method of soliciting reviews can evolve, an individual review can be completed, but there should not be pre-defined finish line on the activity itself.

The second issue was that all five reviews happened within a couple weeks of one another.  So the listing showed that they had been in business for three years but only one month contained reviews.  Either that was a stellar month or it’s an obvious and short-sighted attempt to drum up reviews. This has two negative consequences.  The first is that search engines will identify and marginalize such an isolated spurt of activity.  The second is that people that use the review site are likely to notice an anomaly like this which will call the credibility of the reviews into question.

Rather than having a mindset that reviews are finished, the business owner needs to break the category into replicable tasks.  As an example, he might have a thank you email or satisfaction survey that gets delivered to clients that features a link to leave a review in Yelp.  In this way the individual task can be thought of as complete but the overarching activity of acquiring reviews is ongoing.

Checklists and project completion mindsets are invaluable in executing the individual tasks of a digital marketing campaign but should be consistently applied in cycles. The activity itself doesn’t end when a particular instance is complete, but rather should be reapplied to a future instance. Set a goal and then build an execution plan into your daily operations. Quick fixes lead to short term results that can often do more harm than good for your long-term objectives.

Website Content and Social Media Content Offer Unique User Experiences

It’s common for trainers, consultants, and professional coaches to think of social media and their website as the same thing.  This false assertion often leads to mirroring navigation and content that rarely suits either channel. While social media content and website content are related they are two very different channels that will result in very different user experiences.

Social media content is like a festival market shop where your website is like a store in the mall.  Both have a certain product offering surrounded by a larger market but the environments are much different.

The primary difference in the social media environment is that it is constantly changing and competition for attention is immediately prevalent.  Like a festival, it’s difficult for a user to define exactly what they want to buy because the environment is not well suited for a targeted search. You rarely see a festival market with a map of shops because the vendors, products, and availability are too fluid to map out. Likewise, social media does not provide that structure, so the experience needs to draw people in.

Users are guided by what is current and interesting to them. What makes festival markets compelling is the excitement in discovering unique items that aren’t widely available elsewhere.  In that way your social media channels need to provide timely, relevant, and unique information to your target audience.  Like a festival, the next shop is right next door so if your content is dated or irrelevant then the next more compelling shop is immediately available.

Alternatively, your website is like a store in the mall.  There are other stores available in the mall but there is a barrier that makes the store your own defined place. A store at the mall is typically calmer with less outside distraction.  Well organized stores help shoppers find a particular item that they have already defined.  Websites should function in the same way.  There should be an orderly flow for visitors to find what they want or get assistance. Search engines serve as the mall map, so once people arrive in at the site it should be obvious how to find what they are seeking.

A word of caution not to use the analogy to celebrate one channel over the other.  Reactions like “social media is a flea market of crap,” or “websites are stuffy stores with no excitement,” miss the point.  Unlike physical stores, digital channels have an opportunity to leverage the strengths that each channel offers.  Crossing these channels so that users can get distinctive content and then switch to a structured environment to gain specific content allows you to appeal to a larger user base.

Digital Marketing Bias: “Digital marketing tools should always be free.” or “Free tools are ineffective.”

The amount of tools available for digital marketing is growing exponentially. The quality and prevalence of these tools varies greatly. This often makes it difficult to identify and effectively implement the tool that’s best suited to your marketing campaign’s needs. One common factor that drives a decision to adopt a tool is whether it’s free or fee based. This factor seems to have two opposing viewpoints that either requires a free version or fosters mistrust in the tool if it’s not a paid service.

Digital marketing tools should always be free.

There is often an expectation that digital marketing tools are free. There are useful free tools but each should be carefully analyzed. The old saying, “you get what you pay for” can often be applied to no cost options.

  • Free . . . Sort Of – Many marketing tools offer a base level service at no cost. Sometimes that base level is sufficient, but many times it is not. Survey Monkey is a tool I’m regularly told by trainers, consultants, and professional coaches that they want to use because it’s free. I’ve yet to complete a digital marketing campaign with the free version. The purchased version always becomes necessary due to the setup and data limitations of the free service. The free services will restrict how you deliver your message and often times will hold your data hostage without an upgrade to the paid service. Nothing will eat up time and money like false starts with tools that end up not meeting your needs or requiring unexpected fees.
  • Support – Tools are worthless without someone that is proficient in using them. Proficiency is often gained from self-teaching through user guides and FAQs, which most free tools offer. However, sometimes the tool doesn’t work as expected or some additional guidance is needed to use it effectively. Most free tools offer no support, either user error or system error. So if there is a problem, users are on their own to figure it out or work around it.
  • Extra Services – Steadfastly sticking to no cost options can blind digital marketers to additional services that might benefit them. For instance, almost every social media platform offers a paid ad service but it’s often ignored due to the cost. These services obviously need to be leveraged intelligently so that unnecessary expenses aren’t created, but it should be an option on the table if it’s likely to benefit a campaign.

Free tools are ineffective

Some trainers, consultants, and professional coaches have a general mistrust of free tools. The thought is generally that no cost equals no quality. Neglecting valuable free tools hurts effectiveness and the marketing budget.

  • Bait and Switch – This is the opposite view of those that jump at “free” services without getting the details. The thought is that every free service is a useless dumbed down version that will force users into getting the paid version. While some healthy skepticism is valuable, too much will have you miss out on valuable services. A good example of this is Google Analytics. Google Analytics can be set up for free and provides valuable tracking data consistently and accurately without a need to upgrade.
  • Neglect Options – Many tools are offered only on a no cost basis. Disregarding them outright eliminates an option that could very well meet your needs. A common example of this is plugins for website content management platforms. Many developers create a solution for the platform and provide it to the platforms store for those that might have similar need. Many of these are free and do an admirable job at a certain function. If you steadfastly need to pay for any tool you use, you might be able to make a donation to the developer but don’t disregard it outright because the developer made it publically available at no cost.
  • Too Much Work – There is often a complaint that free tools require too much work to be implemented. This can be true in some cases but is true just as often for many paid tools. All tools require time and effort to get setup and utilized in your digital marketing campaign. When seeking a tool for a particular function know that it will take work to implement and base your analysis on functionality and feasibility rather than if it’s free or not.

Digital Marketing Bias: “Social media is a waste of time.” or “Social media is the only thing that matters.”

media-998990_1920Social media is the newer channel in digital marketing but one that is growing fast. In fact it’s growing so fast that it’s becoming difficult to lump all social media platforms together. The most frequent social media argument is over which platform is most effective. But to avoid too much granularity, we’ll go with its overall effectiveness. Because of social media’s rapid evolution it tends to be the most polarizing topic for biases.

Social media is a waste of time

Seasoned marketers tend to be the hold outs on social media. A scoffing or general derision is directed at social platforms as an “unauthentic” way of marketing. There tend to be three versions of this bias:

  • Just socializing – The claim is that no “real” marketing can be accomplished on social media because it’s a tool for casual socializing. That’s like saying networking events aren’t good to generate business because it’s a social setting. Just because most social networks are conversational does not mean that you can’t engage meaningfully in a way that builds your brand and drives conversions.
  • Doesn’t convert – The suggestion is that social media audiences never buy or become identifiable leads. What this view often means is that the trainer, consultant, or professional coach struggles to track social media leads. It is true that social media is an intermediary step in generating a conversion (a like, follow, or connection is rarely a lead without a follow up action) but that doesn’t mean social contacts don’t take that next step. Dive into the metrics via your website (linked to your social networks) or via a social network’s tracking to see how people might be taking advantage of offers.
  • It’s a fad – This claim is getting more confusing day-by-day but it still comes up. “Everyone thought Myspace was critical a few years back too. Look where that is now.” That’s a quote I heard this year, in 2016. Social media is not going to fail as a whole. It’s certainly possible that a single platform might erode but some of the tried and true networks are more than safe to craft a campaign around.

Social media is the only thing that matters.

Then there are the people that think social media is the end all and be all. Their marketing campaign’s calendar is littered with social media posts and initiatives that fail to leverage any other channels. This viewpoint is often driven by:

  • Cutting Edge – The thought is that social media is the wave of the future and “everyone” is there. The fact is that everyone isn’t there. While adoption keeps growing and tools within the platform keep expanding, it’s unlikely that social channels will assimilate every aspect of digital marketing.
  • Social media is the only way I’ll be noticed – I overheard a digital marketer tell a trainer, “If you aren’t on Facebook, you don’t exist.” The irony of the statement is that the trainer had been running a successful marketing campaign for years. The argument could have been made that the campaign could benefit from a Facebook presence but to say the marketing was non-existent is ridiculous. Those that adore social media tend to think it’s the only platform for being noticed. The fact is that the social media realm is very crowded and establishing a voice that can drive marketing effectiveness is a difficult task. Don’t count on social media to be your only exposure to your target market because you’ll be missing out on many other channels for being noticed.

Digital Marketing Bias: “A website is no longer necessary.” or “A website does everything a social media page can do.”

person-apple-laptop-notebookThe role of the website has become a lot more convoluted over the last several years as social media platforms build in more and more functionality for business and user pages. This complexity has led to two simplistic and opposing views of the landscape which boiled down is “Social Media platforms can handle my entire online presence.” or “My website can do everything social media can.” Neither view is the most advantageous but let’s look at them individually.

Social Media platforms can handle my entire online presence.

This is most often stated from someone who does not want to invest the time, energy, and/or money into a site build or rebuild. And to be honest, if your website is a brochure site with an intro message, a few photos, and a contact page then social media can do all those things. But to say that social media can do everything a website can because it’s able to mimic a half-assed website is flawed logic.

There are a few things to think through on a website that social media pages can’t or won’t do well:

  • Dynamic functions or apps – social media platforms won’t be able to support any dynamic web builds. If you plan to use the site for anything outside of the pre-set social posting framework or API builds, a website is necessary.
  • You own it – Content you place on social media pages isn’t really yours. It becomes part of the platform. The reverse is also true. Associated content and ads are becoming more prevalent and more sophisticated in correlating to similar subjects. You are giving up a level of control on what content is associated with your pages as these automated feeds are placed.
  • User Experience – Social media pages are template driven. While those templates can be customized, you can’t break out of the framework. The framework is often much more convoluted than a focused website and can result in a much poorer user experience.

A website does everything a social media page can do.

This view is typically stated by those that don’t like or don’t understand social media. It’s often an excuse to stay off the platform because it’s not “me”. Many people don’t like using social media personally, and that’s fine, but eliminating your business from this valuable channel is foolish.

Here are a few things that your site will not do as well as social media platforms:

  • Generate an Audience – No matter how good your blog or content is, you’ll be able to generate an audience for it more effectively by including it on social platforms. It’s impractical to build the amount of exposure social media offers independently.
  • Information Exchange – Social media is designed for intercommunication. Furthermore users have embraced the platforms and are comfortable with interacting through it. Even if you built a sophisticated posting and communication application on your site, you would never achieve the same mass acceptance and sheer volume of users that can be accessed through social media.

As with all biases, a balanced view is likely the most advisable. Set your website up for a comfortable user experience and for any advanced functions you aim to build. Use social media to drive target audiences to that content and interact with them on a ready built platform. In this way both channels support and improve the other for maximum effectiveness.

Digital Marketing Biases

Mark Twain said, “It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.” Trainers, consultants, and professional coaches should take that quote to heart when analyzing their digital marketing campaigns. Our biases about digital marketing are often what prevent us from objectively considering new marketing channels or techniques that would produce superior results.

The most common biases on a particular subject often have a counter-bias with a polar opposite viewpoint of the same topic. The most productive outlook tends to fall somewhere in the middle. While a list of biases can go on and on, we’ll focus on 5 high level biases that we encounter fairly regularly:

Watch for our coming posts that deal with each of these biases and how a balanced outlook between the two biases can result in gathering the benefits and eliminating the downside of either extreme viewpoint.

LinkedIn Sharing vs. Posting

The LinkedIn publish a post option has been active for almost two years but is just starting to get more widespread use. For those that don’t know what a LinkedIn post is, you can think of it as a blog post that resides in a blogroll of other LinkedIn posts on the LinkedIn site. Sharing and posting on LinkedIn sound like the same thing but each offers its own advantages.

Let’s start with the simpler of the two, sharing. Sharing is the tried and true version of listing information on LinkedIn. Due to the character limitations it’s often advantageous to link to a document or a webpage. For instance, a share might be an event with a link to a registration page or the title and link to a blog article on your website. The power of sharing is the simplicity of the information you are providing and an opportunity to move to a platform with specific calls to action that reference that share.

Posts are better suited for lengthy information or content designed for a larger audience. There are not character limitations so posts can get much more in depth. Assuming you have sufficient content to warrant a post, it has three primary advantages over sharing. The first is that your content will be provided for a larger audience as anyone reviewing the LinkedIn posts blogroll will have access to your content. The second is that the information will be served up directly on LinkedIn without the need to entice a click or secondary navigation. The third is that posts will be featured into the future on your profile (shares are available for only about a month).

The two don’t have to be mutually exclusive either. For example, an article could be posted on LinkedIn and then shared through an individual and/or a company account.

In both cases, review your shares and posts for solid calls to action. Simple shares should provide a straightforward idea of what you are communicating and an obvious navigation to take advantage of the offer or information. Posts will obviously have more content but should similarly include a next step or offer that correlates to that content.

It’s valuable to use sharing and posting as intended because it makes it easier for your audience to get to your marketing communications and take action on them with a solid call to action.

Exploiting Current or Cultural Events in Marketing Often Lacks Authenticity

starbuck_by_diablo2003Last week I visited a national park that is a civil war battlefield. During a conversation with the Ranger at the visitor center, she mentioned that the national park service had encouraged each park to do a promotion that tied in with the release of the new Star Wars movie. She explained that several parks came up with good promotions, especially those where Star Wars had been filmed or had an obvious connection.

I asked what promotion her park had come up with and the Ranger stated, “I had several ideas to tie it in with the rebels but thought better of it. The Civil War still hits a nerve with many people here and I didn’t want any backlash from our members or supporters in comparing it to a movie. In any case, the connection was a real stretch.” Unfortunately many marketers didn’t use the same discretion and tried to get on the cultural trending whether it made sense or not.

I have literally been bombarded the last few weeks with marketing messages and articles about ____ is like Star Wars, Use the Force to _____, or ____ leads to the dark side. Some of those messages or promotions were attention grabbing with a witty or amusing connection. Many were a real stretch and appeared to only be interested in exploiting a cultural trend.

There are only two marketing scenarios where using trending current or cultural events has authentic impact:

  • There is a direct and obvious connection to be drawn.
  • There is a personal connection to the cultural event where the author or poster is very knowledgeable or a large fan.

Star Wars is a major cultural event with wide exposure so it’s easy to understand why so many people wanted to use it for marketing purposes. But without a clear connection, it can ring hollow as an artificial attempt at tapping into keywords or riding a trend’s coattails.

This is especially damaging if it’s a regular tactic in a trainer, consultant, or professional coach’s marketing mix. Using every cultural trend reflects a lack of sincerity. Like a politician kissing babies, it tends to raise doubts and suspicions rather than credibility. If you have an authentic connection, then by all means display that connection in your marketing communications. But remember that it’s impossible to have a connection with every current or cultural event so don’t overdo it.

Is this article hypocritical being posted as The Force Awakens continues to rule the box office? Maybe, but as a lifelong Star Wars fan; I thought I might get a pass.

Image courtesy of  diablo2003 / deviantart.com
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