B-to-B Online Marketing Around the Holidays

As the holiday season grows closer, many of us associate it with the busiest shopping season of the year.  But for B-to-B the inverse is often true.   While consumer shopping spikes business to business transactions often lag.  Consultants, trainers, and professional coaches need to modify some of their online marketing plans to account for the decreased activity without abandoning the time period as a lost cause.

There are two bad plans for your B-to-B marketing over the holiday period (late November through the early part of January in the US).

The first is pretending the time of year does not matter.  While you’ll want to schedule any informative content that you regularly provide, sales or offer emails are unlikely to convert well.  For example, if you run a monthly event to find new opportunities, it’s likely that registrations will suffer.  Instead of forcing your regular events an alternative “gift” incentive might be more appropriate.  For example, offer a free whitepaper download or training webinar as a thank you to people that subscribe to your email newsletter.  Make the offer simple to redeem.  Prospects don’t even need to leave their office to take advantage of either example.  The holiday period is a challenging time to get people to take advantage of more elaborate or expensive offerings, so find ways of providing simple value add incentives.

The second bad plan is giving up the holidays as a lost cause.  This plan abandons regular communications because “no one’s paying attention now.”  Your regular informative emails or newsletters are a given.  If you publish monthly or bi-weekly, then you need to meet that expectation.  True, rates will likely be somewhat lower but being consistent with your offer assures your audiences that you will deliver on your commitment.  Furthermore, this time frame is not a total lost cause for B-to-B.  Some businesses might have put off a decision until the end of the year.  If their budgeting cycle will reset, they might be primed to close a deal with a consultant, trainer, or professional coach.  Keeping your online marketing churning through this time period provides an opportunity to stay top of mind with prospects and clients.

Take the holidays into account for your online and email marketing.  It’s not the boom time that consumer businesses experience but it can be fruitful none the less.

Email and Internet Testing Needs Some Planning

In a previous post, I said that email testing didn’t have to be a monumental task for smaller lists.  While that is true, the statement shouldn’t be taken to mean it is easy.  Detailed analysis is necessary to get a true picture of how your campaigns are running.  An integrated set of reports that takes all of your online initiatives into account is critical to make sound decisions on how to improve your metrics.

As a general rule a complete understanding of your online campaigns hinges on knowing how the numbers affect the bottom line.  Here is a real life example.

Company X was running an email campaign and were fairly diligent about reviewing their results.  Over the course of a few months they modified their emails and found that their open rate improved by 10% and their click rate improved by 2%.  They were thrilled with the results and made the changes permanent.

For about a year after making the changes they saw decreased conversions.  Fretting over the trend, they decided to go through a full campaign analysis.

I won’t describe the specific situation but as a generic idea, but here is a genericized comparison.  They sent an email to a list with a revised subject line that said fill out a simple form and get $100 (a great offer).  The copy was tweaked to make filling out the form a singular focus.  The email generated recipient interest and open and click rate sky rocket.  Then recipients were directed to  a form that said,  “Only available to 10-year-old’s from Peru” (It only applied to a small subset of their list).  The conversion rate plummeted because they were getting clicks but it was coming from poorly suited prospects.

The in depth analysis revealed that while the email numbers improved, the landing page conversion plummeted by 50%.  After understanding that their average lead was worth about four thousand dollars, they estimated that their “improvement” had cost almost one-hundred thousand dollars.

A big picture is critical while testing online campaigns.  Making decisions on segments of data might improve that area but could cost a lot overall.