Social Media is Becoming a Necessity (Not Optional)

Full disclaimer, I believe that social media is currently being over-hyped as a marketing medium primarily because significant metrics are hard to gather and business communication is often a subsidiary focus.  That said, almost every company should have some strategy for using it.  The reason I say this is not from a belief that it will revolutionize your marketing.  The fact is that for many it won’t.  However social media is becoming a preferred platform of communication for many people and therefore needs to be adopted in some fashion by businesses.

This is especially true for trainers, consultants, and business coaches.  Your clients and prospects look to you as a content expert.  They expect to find you making commentary on your expertise and many rely on social media.  If you won’t communicate to them in their preferred fashion, a competitor will.  Furthermore, social media is becoming more important in search engine optimization and will be important to keeping websites ranking well.

So how do I rectify a belief that social media needs to be adopted but also that it won’t have a significant impact on your marketing (at least not immediately)?  By adopting an, “I can say I’m doing it” strategy.  Most trainers, consultants, and business coaches already have communication channels online and through email.  It’s a fairly straight forward approach to integrate these messages into social media.

This strategy can be implemented by any business because it’s leveraging something that is already being done.  This keeps the time/money/effort commitment to a minimum but still communicates to the social media audience in a way that resonates with them.

The other advantage of doing this is it positions you for a more in depth approach down the line.  I have no doubt that social media applications and tracking will continue to improve, making it a vital mix in online marketing campaigns.

Starting out with a basic model allows businesses to build a social media audience where experiments can be done on the best way to leverage your social media channel.  The power of social media isn’t really just marketing.  When fully adopted social media serves sales, customer service, and personal one-to-one communication roles.

The “I can say I’m doing it” approach let’s businesses walk before they run.  When businesses dive in with a full campaign they often get overwhelmed because they don’t have resources in place to consistently use their social media channel.  Since they are stretched thin the effort is usually lacking and results are often negligible.

If you’re already using social media regularly and find that it serves more than a marketing role by being a communication channel for multiple parts of the business, you’ve likely hit a point where there is true ROI and more time/money/effort is warranted.  If you’re not using social media then taking the “I can say I’m doing it” approach is a good way to get your feet wet.

Staying on the sideline of social media is a bad option.  After all, how silly would it be nowadays to tell someone you don’t have a website/email but that you can fax information?  Social media is becoming a more critical piece to the website/email matrix because it’s how many people communicate and is likely to be a business necessity sooner rather than later.

Honest Social Media Evaluation

Social Media has become a popular marketing topic.  That’s not news to anyone.  In fact, I’d suggest it’s become a trendy topic.  The problem with trendy things is that people tend to overweight the importance assigned to it.  Social media seems to be heading that direction.  Many marketers overemphasize the engagement levels of their social media audience to artificially inflate its importance.

To make a valid assessment of your social media channels, solid metrics need to be established.  In other words, it’s not worth spending a lot of time working on social networks if your audience isn’t paying attention.  Generating a list of people that accepted a single request is not valuable.  An engaged audience that pays attention to, and acts on, your communications is the goal.  So how can a marketer assess social media engagement?

The first rule is that just showing up doesn’t count as engagement.  A like click for your Facebook fan page is not engagement.  A follower on Twitter is not automatically engaged.  Gaining a contact in LinkedIn is not an engagement, etc.  Any of these activities are just showing up.  Sure, it’s a critical part of becoming engaged but not the act itself.

A better gauge would be someone on Facebook who liked the fan page and takes part in discussions or references links in their own communications.  Someone who retweets your posts is engaged.  Some one who provides a referral or joins your company group on LinkedIn is engaged.  Simply put, someone needs to actively interact with your content or offer to be engaged.

Engagement is flexible and can be custom defined from marketer to marketer.  Ideally a marketer should be able to put some general metrics on engaged contacts.  Social media can be a powerful communication channel but over-inflating its value often leads to neglecting other marketing efforts that might offer better ROI.

While translating social media marketing to a bottom line dollar can be difficult, marketers need to be careful they aren’t looking at social media through rose colored glasses.  After all, most of us have accepted a Facebook friend or LinkedIn contact we don’t really care for.  Just because they show up doesn’t mean we want anything to do with them.  Same goes for your company’s social media interactions.

Define Success: Social Media

There is one metric that most people use to measure social media:

  • Contacts (LinkedIn)
  • Followers (Twitter)
  • Friends (Facebook)

However the number of people watching is not always the most important number to review.  Certainly social media is about interaction but our ultimate goal is what needs to be kept in mind.

For example I worked with a client who was frustrated by a lack of followers on Twitter.  Upon review we discovered that no notification or promos were put in place for the Twitter account.  It basically existed to feed other social media systems.  Under that goal it was a complete success.  It had been well set up and the Tweets were feeding multiple system.

This was more of a misunderstanding but it shows how legitimate goal can be mixed up.  Twitter was serving the intended function it was designed for in this case.

Remember, social media needs to be gauged by the opportunities it generates.  An audience that doesn’t interact is fairly worthless.  Don’t assume that contacts, followers, or friends is a measure of success.  It’s more of a gauge for the number of opportunities you have for success.