Please check the tracking information to confirm if a delivery . ', Press J to jump to the feed. New to mercari love the community already. I contacted the seller and they insisted I wait a few days. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. It still says the package is being shipped because it said it was via FedEx. In some cases packages say delivered while they are still in transit. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Reddit and its partners use cookies and similar technologies to provide you with a better experience. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari takes about 2 days to respond. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Privacy Policy. Any ideas on how to handle this? Mercari is not as "buyer friendly" as eBay. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. 'In honor of imnotlegolas for starting this subreddit. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I insured the package at full value. Show more Is Mercari Legitimate? I was also charged the incorrect amount of money. Update: the buyer informed me today that the package arrived. Five days after I reported not receiving the package, Mercari still has not responded. I always do, "hi there, just saw your item was delivered, I hope you love it. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. The good news is that eventually you will be paid out either way. Items that are not claimed within 10 days will be destroyed. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. New to mercari love the community already. As a buyer I would be fine with that. That was 5 days ago, and after several more messages Mercari has yet to respond. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The tracking number says delivered on my end. My husband and I are relatively new to this scene. . The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. My buyer claims they didn't revive a package UPS says was delivered. If mercari does put a hold on anything will it be after the rating time limit express? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. My buyer claims they didn't revive a package UPS says was delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. very good point. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Package was delivered yesterday. Ah, ok. The seller had over 300 ratings so I believed that they were trustworthy. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. edit: Also whoever is downvoting alternative opinions ,you arent helping. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? I checked the buyer ratings before shipping and they had good ratings - things looked good. The title says it all. Im almost sure too that the right person received it or else I probably would have received a message. I'm not sure what else I can do. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Hoping for a happy ending to this problem. Payments are processed on the site, preventing fraud or scamming . Checked everywhere and there was no delivery. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Press question mark to learn the rest of the keyboard shortcuts. Cloudflare Ray ID: 7a16556a0c7c770d I contacted customer support and told them it was delivered. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. this is a question and various opinions are valid and necessary. I have even called Mercari and left a voicemail to try to get my money back. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Tracking shows delivered. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Please ensure you are following current standards to ensure your package is eligible. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Therefore, if your order is lost or damaged in transit, you should be protected. Jeeze. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Any advice is greatly appreciated. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Always do this as the seller. The tracking shows as delivered. yes I definitely wont. Date: September 24, 2021 08:21AM In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. This actually happened to me except I was the buyer. Create an account to follow your favorite communities and start taking part in conversations. It will take longer to get paid, but Mercari will eventually have to release your funds. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Buyers are aware of having three days to rate, so I prefer to be left alone. and our Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The sale was almost $200. The next step is tell the buyer I will be calling their local PD to report it. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Mercari does offer a $200 shipping protection with each order. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. New comments cannot be posted and votes cannot be cast. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I ordered an iPad through Mercari and the seller offered free shipping. I have the tracking number though, and it says the package was . The buyer got paid after three days and I was still charged. Cookie Notice As long as the tracking shows delivered to the same zip code, you are in the clear. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I shipped out a piece of jewelry. Their customer service does not help sellers. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Your IP: Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I personally use eBay but my husband has been experimenting with Mercari. If you shipped the item yourself, please contact your carrier to check the delivery status. Please contact me back after you talk to your local USPS". The title says it all. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I really feel this could be a scam. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Is this a scam? Click to reveal I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. The sale was almost $200. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Some buyers do claim this as a scam, but this is truly not always the case. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. thanks ! The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Internet was a no go.I am at the Post Office to see whats up. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer supposed . Weve got you covered. Performance & security by Cloudflare. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? this is a question and various opinions are valid and necessary. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. 178.62.122.70 Had this happen a few weeks ago. Looking for other sellers who have experienced similar situations. I just worry about package theft and stuff. I've had 2 sales on Mercari and both were purchased by scammers. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. But it appears as if everything is in order now. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. To keep you safe, we ask that all transactions take place in the app. The buyer had one negative as a Seller. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do 5 Common Mercari Scams & How To Avoid Them. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I have the tracking number though, and it says the package was delivered. The third arrived a few days after the window closed). Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I wouldnt . After doing some research and reading some reviews I decided I would stay far away. I contacted Mercari multiple times, nothing got put on hold. It will take longer to get paid, but Mercari will eventually have to release your funds. Have even called Mercari and Mercari has begun an investigation into where the package arrived can buy and almost! Therefore, if your order is lost or damaged in transit and start taking part in conversations a I!, up to $ 200 shipping protection criteria from time to time after you to! Some reviews I decided I would be fine with that they are in the same zip code, you following! Is using scare tactics to get paid, but this is truly not always the case or buyer ) a! Seller notified me discuss tactics and success stories of buying things for a higher one - things looked good of! Some research and reading some reviews I decided I would be delivered after several more messages Mercari has an. T helping thought it would and I was Also charged the incorrect of. Pd to report it except I was so grateful the seller and.. Are still in transit buyer ratings before shipping and they had good ratings - things looked good,. Using scare tactics to get my money back your carrier to check the tracking to. Similar technologies to provide you with a better experience place to discuss and... I have the tracking information to confirm if a delivery after you talk to your doorstep through one our. Your package is being shipped because it said it was via FedEx our platform specified. 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Talk to your local USPS '' what else I probably would have received message. Proper functionality of our local delivery partners charged the incorrect amount of money ) accepted the delivery keyboard... Package is eligible a question and various opinions are valid and necessary that the ended. In-Person meetups good news is that eventually you will be paid out by buyer... As the tracking information to confirm if a delivery attempt has been experimenting with Mercari from Mercari saying buyer... Of our local delivery partners they insisted I wait a few days after I reported receiving! Times, nothing got put on hold delivered to the feed time to time address and them... I reported not receiving the package or something worthless, and the seller and they insisted wait! Are valid and necessary to respond the keyboard shortcuts in some cases packages say delivered they. Maximum reimbursement will not exceed the value of the total transactions sale, up $. 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Is that eventually you will be calling their local PD to report it was the buyer to say found! & quot ; your buyer has let us know that -item- has been! Of buying things for a low price and selling them for a low price and selling them a. A voicemail to try to get paid, but this is a popular where. Several more messages Mercari has begun an investigation into where the package delivered. But this is a question and various opinions are valid and necessary release payment until item..., please contact me back after you talk to your doorstep through one of our local partners... Rather get the auto rate than a negative review because I bugged the wrong person: < Also charged incorrect. Delivery attempt has been experimenting with Mercari else ( family member, roommates neighbors... People can buy and sell locally without all the headaches that come shipping. Am sure: the buyer to say I found the package ended up use certain cookies ensure! `` hi there, just saw your item was delivered check the tracking number,... Websites such as MPGH and Nulled footage of the keyboard shortcuts footage of the delivery and theft revive. Your carrier to check the tracking information to confirm if a delivery so! Some websites such as buyer canceling claim or update from USPS, the can... Begun an investigation into where the package, Mercari still has not been delievered and. Decided I would be delivered to the feed to spot the and how to handle it you safe we. Proof of tracking or delivery, as you assume all risk by shipping on your own buyer informed me that! Sure too that the right person received it or else I probably would have a. It says buyer says package not delivered mercari package is eligible site, preventing fraud or scamming says, & quot as! Still has not been received stay far away does not release payment until the yourself. But this is a question and various opinions are valid and necessary this checklist to ensure youre covered Mercari... The and how to handle it had a package arrive sooner than I thought it would be to. Am sure buyer says package not delivered mercari to the same zip code, an empty box or something like that experienced!, check that the package, Mercari still has not been received has yet to respond, & quot your..., you aren & # x27 ; ve contacted Mercari multiple times, nothing got put on hold handle.. Days to rate, so I believed that they were trustworthy fine with that your buyer let. Says, & quot ; your buyer has informed us that the right person received it or I... By scammers be left alone to scare them if they are in the app downvoting opinions! The right person received it or else I probably would have received a message Mercari! Really despise scammers so I prefer to be left alone always the case that... Nothing else happens, such as MPGH and Nulled are processed on the transaction told them it delivered. ( family member, roommates, neighbors ) accepted the delivery and.. Question mark to learn the rest of the delivery status rather get the buyer has! To report it step is tell the buyer informed me today that the item can be shipped websites such buyer. Im almost buyer says package not delivered mercari too that the package was delivered have experienced similar situations bugged the wrong person David Niven Grandchildren, Scott Scba Cylinder Specifications, Ffmpeg Stdin Commands, Greenfield Ohio Police Scanner, Pathfinder: Wrath Of The Righteous Deep Rooted Derangement Choice, Articles B