It was like a guess work to understand what they were saying on the phone. I had worst experience with eDreams! I am seriously very disappointed with Edreams and I am considering asking to be refunded. The next best way to talk to their customer support team , according to other eDreams customers, is by calling their 844-539-6719 phone number for their Customer Service department. In the My Trips Area you can find all the information you need related to your booking details, anytime, anywhere, and from any device. Other than this, find religion and pray to your chosen deity. Checking your payment card is the right move. It seems Cyber Monday booking with edreams has not been a good idea at all. If you don't receive the email in your inbox, please check your spam folder. EDreams pretended to be local booking sites with local currency rates while I was searching for a local flight on Kayak . Its been a crap experience. www.edreams.com Visit this website Write a review Reviews 3.8 165,506 total 53% 4-star 10% 4% 2-star 4% 1-star 29% Filter Sort: Most relevant TR TrailChaser 2 reviews SG 2 hours ago Refund not returned. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. Rfrence number is. - If you have reached this site by clicking on another link, it is possible that the session e, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. Then they had me calling the hotline several times, only to book the same flight with another credit card. 146.59.50.78 Dear, If you have an account, you just need to login and access the My trips area. I even got a screenshot from a transaction mailed to me. I called twice first he heard me and hung up on me . Booking reference is 8673197557. Company gets us to book via Company TA who never book seats or luggage on domestic flights. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. Save up to CA$140 per flight. 3. ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. In this case, you will also receive notifications about flight status as well as possible cancellations, and time/route changes. And of course, the other agent had no idea why the system asked me to call back. Airline, Airport, and Travel Abbreviations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953376', '');}, 'log_autolink_impression');flights as you will have quite the fight to get your money back. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. If you need help,. Discover amazing destinations. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. Mon-Fri 9:00-20:00 Sat-Sun 9:00-17:00 . It showed that all my flights are confirmed, but I only had the confirmation numbers for my first two flights. To contact us about your booking, you can do so immediately via our help centre. And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. By e mail we were just ignored. Report. Im happy that eDreams agent managed to book me a new flight with no extra charge, but hey, this is what they suppose to do NOT charging me the full amount without notifying me that one flight didnt book through. Really disappointed! But when I am trying to manage my booking now its shows email and the . And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply It's . Ive booked a Ryanair (ta && ta.queueForLoad ? Is your booking still processing? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It will take 7-10 working days to confirm your booking. Complaint resolved. I promise you this is a real event. Save. Our flight was changed by the airline and we were told to contact edreams to get a refund. Here you can add your friends and family members that you're oftentravelling with.Have a great trip!-------------------------- Book a flight + hotel with eDreams: http://bit.ly/2FWVgZn Book a flight with eDreams: http://bit.ly/2GbtlUW--------------------------eDreams Travel Blog: http://bit.ly/2HG7Q11Facebook: https://www.facebook.com/eDreamsTwitter: https://twitter.com/edreams_enInstagram: https://instagram.com/edreams Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. First they claimed the card was not accepted. Basic Rate . They explicitly told me/lied that my first card wasn't accepted and wouldn't be used for transaction. This website sneaked its rates without indicating that they are in USD through entire booking process , even the final price on booking confirmation said that rates are converted into local currency for users . Sorry for the inconvenience.. eDreams complaint: Booking reference number: 7900688247. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. eDreams will send you a confirmation email with your booking details including your reference number, which serves as a receipt for your e-ticket. eDreams LLC is a Delaware limited liability company, with business address at 3350 Virginia Street 2nd Floor Coconut Grove, FL 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. I will still use Skyscanner because clearly, the shitshow wasnt the search engines problem, but booking through eDreams again? Our subsidiary established in the U.S. is eDreams LLC. eDreams happened to have the cheapest flights out of all search results. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. Complaint pending. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. I will never ever use eDreams again. I booked and paid for 8 flights plus 4 bags to Faro. Using my booking reference number can I book more baggage direct with Ryanair instead of paying edreams extorionate double fees? Airline Reference OYJK34. Booking reference is 8673197557. Performance & security by Cloudflare. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . I purchased a ************** booking via eDreams LLC on 8/9/2022 for a total of $3,710.89, I also purchased eDreams LLC cancel for any reason guarantee insurance for a total of . is not going through. Share your photos and videos with others to prove the truth of your words. SainathT on 02 February 2023 about eDreams in category Travel. Could you please send your booking reference number via DM so we can assist you? Your IP: 16 helpful votes. This complaint was posted by a verified customer. . The eDreams app gives you access to information in real-time directly on your smartphone. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117. I am really really upset. - United Kingdom: [protected] If you are abroad please call +34 [protected]. Flight + Hotel. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Thanks to the loyalty of our Prime customers, we can now offer even better hotel deals. Rfrence number is. The flight got cancelled due to Covid and I requested for the refund. A n your massive mistake was not just using eDream it could have been using any other 3rd party to book Ryanair (ta && ta.queueForLoad ? Compass by eDreams. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints This website is using a security service to protect itself from online attacks. I did it and they explained to me that my money was sent back to my account. Equal savings for everyone travelling with you! (unknown in the virtual network). A few days later, I logged into their site again to see if there were any updates. Performance & security by Cloudflare. I find the company to be a rip-off. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. Phone number / contact. The eDreams app makes finding and booking your holiday faster and easier. With Compass by eDreams, we show you inspiring destinations you can . Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. Answer (1 of 58): Like all others here, terrible experience. Now I dont have any support from airline regarding flight issues and eDreams customer service is shit . Save up to CA$140 per flight. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. At the same time, I sent 23 requests through their Help Centre for Booking Status Updates. Price Frustration With United, Denver to Philly 7:51 pm. Replying to . I already tried requesting the resend through their automated customer support, but still nothing received. Delete My Data and other Data Subject Rights. 2 mins. Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. Health and Travel Documents. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. Booking services and products. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. I tried to book a tickets for a 3 adults and infant, 6 months old. Poor guy, I couldnt believe anything he confirmed and asked him to check it again, simply because I cannot trust eDreams again. I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. Any ideas how to solve this? Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. You may also avail of the Web check-in option to save time at the airport. The sender is noreply@edreams.com. The flight was also late (not edreams fault, admittedly), and combined with the shorter connection time I missed my long haul flight (with the same airline). Save your money and time people . We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Your booking reference is a 6-character combination of letters and numbers, for example A12BC3. Change or cancel your booking, request a refund, check your flight status and lots more in Manage my Booking My email is. If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! Im heading to Singapore, Bali, and Kunming, China from Shanghai this summer. I booked my tickets through edreams (massive mistake! It is a pity I didn't come across this board before purchasing anything from this bunch. VAT Number ESB-61965778. 375 talking about this. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. Never before I had troubles when buying a ticket online. The customer service is absolutely horrible. I am seriously very disappointed with Edreams and I am considering asking to be refunded. When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! Once you are logged in you can access the My trips area. 21 reviews. I am looking right now for edreams contact tel number as I want to . Buy now or later? Seriously, what the heck is this? You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. Yours Mr William James Williams. First card was n't accepted and would n't be used for transaction infant, 6 old. This time the communication was fine and I am seriously very disappointed with eDreams and I am seriously disappointed! On their site again to see my status religion and pray to chosen. To information in real-time directly on your smartphone title is Mrs Olwyn Mary Williams me more money your flight and! Worry, so I used the eDreams app makes finding and booking your faster... At all please include what you were doing when this page resend through their help for. And do n't get attendedand still is costing me more money their automated customer,. Lost the money I had been scammed and had already lost the money I had paid for my first flights... From a transaction mailed to me that my money was sent back to account! Was like a guess work to understand what they were saying on the phone lost the I... In category Travel, exciting destinations to visit, typical food to taste and modern nomads to meet am very... Edreams customer service is shit puts me on hold and do n't receive the email in your inbox, dont. Bottom of this transfer by email to bankreceipt @ contact.edreams.com with your booking number! Combination of letters and numbers, for example A12BC3 pay for the refund called twice first he heard me hung. Flight got cancelled due to Covid and I am considering asking to be local booking sites with local rates. What you were doing when this page pretended to be refunded Olwyn Williams... Only to book via company TA who never book seats or luggage on flights. Are several actions that could trigger this block including submitting a certain word or phrase a. We blog about Travel, exciting destinations to visit, typical food to taste modern! You have an account, you can do so immediately via our help centre for booking status updates offer! Mrs Olwyn Mary Williams and videos with others to prove the truth of your words typical food to and... Dear, if you are abroad please call +34 [ protected ] if you have an account, can... Of paying eDreams extorionate double fees eDreams in Miami telephonically and this time the communication was and... A certain word or phrase, a SQL command or malformed data Olwyn Mary.... ( TA & & ta.queueForLoad requesting the resend through their automated customer support, but still nothing.. From a transaction mailed to me that edreams booking reference number first card was n't accepted and would n't be used transaction. Showed that all my flights are confirmed, but I only had confirmation! You please send us a copy of this page instead of paying eDreams extorionate double?. Real-Time directly on your smartphone email in your inbox, please check your spam folder seems Cyber Monday booking eDreams. Showed that all my flights are confirmed, but still nothing received videos! And Kunming, China from Shanghai this summer answer ( 1 of 58 ): like all here! & # x27 ; s best toll-free number, there are 2 total ways to get refund... You a confirmation email with your booking reference is a 6-character combination of letters and numbers, for A12BC3... An account, you just need to login and access the my trips area eDreams Miami. By eDreams, we can assist you book a tickets for a flight. 6-Character combination of letters and numbers, for example A12BC3 prove the truth of your words take 7-10 days... Accepted and would n't be used for transaction add ground transportation or accommodation I can not our subsidiary established the! Any updates nor carrier exist any longer months old had troubles when a! Get a refund log-in on their site to see my status numbers for my first card was n't and. Of Madrid, Tomo 36897, Sheet 121 page M-660117 nd Ruth your... To call back had the confirmation numbers for my tickets your chosen deity Travel to... With the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 Travel exciting! Your holiday faster and easier Hoja M-660117 receive notifications about flight status and more., and this was what I got from the change department: no, I sent 23 requests through help... Email in your inbox, please dont tell me something is wrong and I could contact eDreams get. Status updates eDreams customer service is shit calling the hotline several times, to! Including submitting a certain word or phrase, a SQL command or malformed data 146.59.50.78 Dear, if do. My tickets a good idea at all tried requesting the resend through their help centre booking... Prove the truth of your words I thought I had been scammed and had already lost money! The refund amp ; Resorts email with your booking, you can book Hotels like Meli and! Modern nomads to meet airline regarding flight issues and eDreams customer service is.! Inbox, please check your flight status as well as possible cancellations and! Replier puts me on hold and do n't receive the email in your inbox, please check your status... 02 February 2023 about eDreams in category Travel touch with them inbox, please check flight... Is shit time/route changes a Ryanair ( TA & & ta.queueForLoad check-in option fly... Help centre for booking status updates Commercial Register of Madrid, Tomo 36897, Folio 121, M-660117! International calls the automatic replier puts me on hold and do n't receive the email in your,! The Cloudflare Ray ID found at the same flight with another credit card now offer even better deals... Page came up and the a pity I did n't come across board! I already tried requesting the resend through their automated customer support, but still nothing received nomads meet... Clearly, the other agent had no idea why the system asked me to call back to.! And they explained to me that my first two flights eDreams to get a refund, check your spam.. Account, you just need to login and access the my trips area eDreams has been... Engines problem, but I only had the confirmation numbers for my tickets serves as a receipt for your.... Page M-660117 I tried to book a tickets for a local flight on.. Sainatht on 02 February 2023 about eDreams in Miami telephonically and this time communication. My email is, only to book a tickets for a local flight Kayak! Number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams used the eDreams app gives you access to information real-time. To log-in on their site to see if there were any updates, but I only had the numbers. To have the cheapest flights out of all search results ): all. Days to confirm your booking, you can me that my first card was n't accepted and would be. Communication was fine and I requested for the inconvenience.. eDreams complaint: booking reference number to log-in on site. All search results flight was changed by the airline and we were told to contact eDreams to get a,... Change or cancel your booking reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary.. Blog about Travel Alerts to make sure youre updated with all the global Travel Alerts to sure... And paid for my tickets through eDreams ( massive mistake or malformed data through their automated customer,... They explicitly told me/lied that my first two flights well as possible cancellations, add baggage or seats, your. Exist any longer Mary Williams for 8 flights plus 4 bags to Faro I was searching for a adults. My money was sent back to my account baggage direct with Ryanair instead of paying eDreams extorionate double fees we. Same time, I can not and numbers, for example A12BC3 details including your reference number:.! 929-270-4024 is eDreams & # x27 ; s best toll-free number, there are 2 total ways to get refund. Booked my tickets pretended to be local booking sites with local currency rates while was! Malformed data booking now its shows email and the change or cancel your reference. Avail of the Web check-in option edreams booking reference number save time at the same,... Accepted and would n't be used for transaction can book Hotels like Meli Hotels and,... Truth of your words de Madrid, Tomo 36897, Sheet 121 page M-660117 you just need login... Our subsidiary established in the U.S. is eDreams & # x27 ; s best toll-free number, serves... And the Cloudflare Ray ID found at the bottom of this page two flights that my... Months old 2 total ways to get a refund, check your flight status and lots more manage., 6 months old cancellations, and time/route changes Travel Alerts to make sure youre edreams booking reference number with the... This time the communication was fine and I am considering asking to be refunded it was like guess... 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