The cost of payment processing is well-known because it is a commonplace service. Until the Transaction finally settles or we determine that it is unlikely to be processed, the funds subject to the hold will not be available to you for other purposes. When any provision in this Agreement states that we may take certain actions, we may do so in our sole discretion. We will also add a Foreign Currency Conversion Fee on all Transactions made in currencies other than U.S. dollars. T-Mobile partners with Onbe (formerly North Lane) to issue your Virtual Express Prepaid Mastercard. Youll be prompted to select Cant sign in.. How do they work together if they cannot contact each other? Activated card and made an account didn't help. We will provide you any notice required by law. Donated plasma and got this card as my payment. To the fullest extent possible, any such provision shall be deemed to be modified so as to be rendered enforceable or valid; however, if such provision cannot be so modified, it shall be stricken and all other provisions of this Agreement in all other respects shall remain valid and enforceable. Sketchy.. but I guess what would you really expect from them! Trending solutions Cancel wireless service or remove a line . When we preauthorize a Transaction, we commit to make the requested funds available when the Transaction finally settles and may place a temporary hold on your Cards funds for the amount indicated by the merchant (which may be more than the final settled Transaction amount). We do not guarantee, and we are not responsible for, the delivery, quality, safety, legality or any other aspect of goods and services you purchase using your Card. We are sorry for the waiting time. Click on the drop-down arrow next to CONTACT US. Have you activated your card? You must use the Cardholder Customer Service Requests option to request assistance. No failure by us to enforce the strict performance of any provision of this Agreement will constitute a waiver by us of any right to subsequently enforce that provision or any other provision of this Agreement. We are not responsible for resolving any disputes between you and the Sponsor. Cancel & suspend. Only your program's Sponsor has the option to Load funds to your card using a Direct Deposit Transaction. In the event both AAA and JAMS are unavailable to decide a Dispute, the parties agree to select another neutral party experienced in financial matters to decide the Dispute. Didn't try and use the card until the other day, and obviously it's expired. The Transaction Limits in effect at the time your Virtual Card is issued are available on the Website below the List of All Fees. This Agreement, including the Privacy Policy, Disclosures, constitutes the entire agreement between you and us with respect to your Card and our relationship regarding your Card, and supersedes all prior and contemporaneous agreements, claims, representations, and understandings of the parties in connection with these subjects. You will need to activate your North Lane card on the login.northlane.com/activate page if this is your first time using it to make purchases and payments. We are sorry to hear that you had trouble activation your card. so far this company seems like a big scam cannot do anything with card. For security purposes, we may impose additional Transaction Limits on your Card and you will be advised of such limitations to the extent required by applicable law. I figured the money was probably good and lost due to my error, but I e-mailed WireCard at the address on the back of my card to inquire. Contact info. Your Wirecard card will be activated in a matter of seconds. A deposit of funds paid by the Sponsor to your Card. Hello Igor, thank you for getting in touch and sharing your experience. I tried to contact company but no one is responding and there no other method of communication that is working. Please enter your 16-digit credit card number in the designated section. One of our team members will be following up with you do address any issue you have may have encountered. Just got my wire card and was unable to activate. Wait for a response from North Lane customer support to get a suitable solution for your issue. Someone spoke with me and walked me through how to do it. 0 1 vborchers New Member 1 Message 11 months ago I'm having the same issue. Just send me my money! It may take up to two months for it to appear on your bill. I received a rebate debit card for some new tires that I misplaced and didn't realize I hadn't used until a few months after the expiration date. As soon as youve filled out all of the necessary information, the final step is to log in. That's funny, the letter that my Northlane card came attached to had a phone number on the back. Have a lovely day. All trademarks and brand names belong to their respective owners. Samsclub Credit Card Login: How To Find Your Lost Sams Club Credit Card Credentials? Please email us the name and phone number registered to your card account at social-media@wirecard.com. To get to the Online Web Console, go to https://login.northlane.com/. I was so confused. Hello Jorge, thank you for getting in touch. Include your name, email address, phone number, the name of your business, postal address, and the card's last four digits in . Im calling because I dont know my email or password to the website but I provided the all the other correct information and since I dont know the email I cannot get my username to the website???? To activate your North Lane card, go to https://login.northlane.com/activate and complete the instructions listed below. "Arbitration" is a means of having an independent third party resolve a Dispute. Transactions made in currencies other than U.S. dollars will be converted to U.S. dollars under the rules of the Network at the time of the Transaction. Thank you for your time. Got this crappy prepaid debit card from att instead of just sending me a check refund and I can't activate the card. We would like to explore your request further and assist you with transferring your funds. This information, along with a history up to 12 months of Card Transactions and Loads is also available online at our website. Payouts to pre-paid, virtual, and mobile wallets are the primary focus of the companys large-scale enterprise payments. If your Card has been lost or stolen or believe that someone has made an unauthorized transaction with your Card (or may attempt to use your Card without permission) or you believe an error has occurred with your Card, you agree to notify us IMMEDIATELY and in no event later than sixty (60) days of the date of the transaction at issue. Hello Ella, thank you for taking the time to share your experience with us. If circumstances beyond our control (such as an Act of God, fire or other catastrophe, or an electrical or computer failure) prevent the Transaction or Load, despite reasonable precautions that we have taken. 2023 Trustpilot, Inc. All rights reserved. It would be very helpful if you could email us the name and phone number registered to your account at social-media@wirecard.com. We are sorry for any inconvenience. You can reach out to us anytime on social-media@wirecard.com and share your issue with us. You will receive an email with your password. We kindly ask you to share with us the name and phone number registered to your card account at social-media@wirecard.com. Thank you. What the hell. Please Note: The List of All Virtual Fees and Transaction Limits represent the maximum fees and limits that North Lane Technologies, Inc. offers. Our conversation has come to an end. 800-774-6995 in Canada 2. If you have any questions or concerns about your Card or the status of your Card (such as the amount of money available or Transaction history) you should call us or visit our website. So far, the card has only worked for 1 out of 20 attempts. If you attempt to complete a Transaction that is not allowed for your Card. Can we have a look? The respective team are already investigating this account and are in touch with the programme manager, so they can take the necessary measures. The Fee Disclosures refer to the List of All Virtual Card Fees. Move, change, suspend & cancel service. Any time that funds are credited to your Card, The Network Association (Mastercard or Visa), whichever appears on your Card, The organization that requested we issue your Card, and that may Load the Card for your use, Any time you use your Card to access the money on it, Sunrise Banks N.A., of Saint Paul, Minnesota, the issuer of the Card, our successors, affiliates or assignees, the person who is issued, or accepts, activates, or registers a Card and any Authorized User of the Card. You agree to assist us in determining the facts relating to any possible unauthorized use or error associated with your Card, and to comply with the procedures we may require for our investigation. Predatory company, no question about it. Please share with us this information at social-media@wirecard.com. Thank you for your time. Its a joke that these types of scams are even going through the bank and nothing gets done. Furthermore, we would kindly ask you to tell us some about your experience, so we can work on it and improve. To complete the process, click Log In one final time. DO NOT USE AUTOPAY FOR ANY VERIZON services because the refunds will go to Wirecard. Last 4 digits of the card in possession *. Live chat. Find out how and where you can expect to see applied refunds and credits on your bill. You will have NOTHING but problems with them. 2023 Trustpilot, Inc. All rights reserved. Password Update Notice Deliver fast, personalized payment experiences to recipients nearly anywhere in the world Deliver Payment Choice Fulfill diverse payment preferences, including instant virtual options 24/7/365 Customer Service We provide around-the-clock, multilingual customer service on your behalf Offer Spend Flexibility I asked for Wirecard to send the funds back to Verizon so they can be applied to another Verizon account which they said they cannot do. Couldn't make it happen. Wire card let the fraudsters use their accounts for fraudulent activities and when reported one of their accounts with all the details they said they will look into it but never done anything about it after a lot of chasing they turned round and said they can't do anything thing at all and closed the case. Account profile. The rights described in this section are in addition to and apart from any other rights. .css-1k4i9wm{box-sizing:border-box;margin:0;min-width:0;color:#201A19;line-height:22px;font-size:16px;-webkit-letter-spacing:-0.16px;-moz-letter-spacing:-0.16px;-ms-letter-spacing:-0.16px;letter-spacing:-0.16px;font-family:GrtskPetaSemi;}. You are waiving your right to a jury trial, to have a court decide your Dispute, to participate in a class action lawsuit, and to certain discovery and other procedures that are available in a lawsuit. If your Program has the option of a Physical Card, Our website, telephone number and address are also included in the List of All Fees. You can elect to receive electronic Card alerts via email or text messaging, if offered by us. The 16-digit credit card number (mentioned on the front of your card) The Code of Security (mentioned on the back of your card) . Once youve activated your Northlane Wirecard and begun making purchases, youll want to keep a record of everything youve done. Hi Brad, thank you for your feedback. Suspicious, Fraudulent or Unlawful Conduct. We have your email and will look into your case immediately. However, this limitation does not apply to our liability as described in the section titled Our Liability for Failure to Complete a Transaction, or as limited by applicable law. Since then I have heard nothing back. Their customer service is totally horrible in that its essentially non existent. What a way to do business. I dont know what is going on to be honest. Your mobile network carrier or internet service provider may levy fees or charges for receipt of alerts, and you are solely responsible for these fees and charges. Once the funds are available, you can use them for all Transactions permitted in this Agreement. Please enter last 4 digits only. However, we would also be glad to give you a call and assist you with whatever you might need. To activate your Wirecard card, youll need to follow a few basic steps that youve likely seen elsewhere online. This means that we may add or increase fees at any time. To make this process a little easier, check out our tutorial to learn how to log in to your account. Went to use and they absorbed $60 of the $100 in fees. Mailing Address *. Whats the point to fuckingg call if you cant help me with the MOST IMPORTANT PART. I do not know why this company exist. Thank you for your time. As a result, continue reading to learn how to activate North Lane Wirecard using your internet connection. Register Your Card Register Your Card for online access Activate Card Click here to Activate Card In a hurry? They said they will send a check to a new address which I will probably not get. Thank you for your time. We are sorry to hear about your troubles. the money is theirs now. Card Number Security Code Enter the text above. Hello Joe, thank you for getting in touch with sharing this case with us. Could you please share with us the name and phone number registered to your account at social-media@wirecard.com? Please feel free to email us at social-media@wirecard.com for more information. Contact Information 555 E North Ln Ste 5040 Conshohocken, PA 19428-2233 Get Directions Visit Website (630) 318-0461 Customer Complaints 387 complaints closed in last 3 years 175 complaints. We will notify you electronically or in writing of any change in the Transaction Limits as may be required by law. We are happy to hear that you are enjoying our services. There may be a fee associated with ordering a replacement Card (see List of All Fees). My reference number is 86682759/145979610. We are always here to support you and would love to assist you with registering your new card. We will get in touch with you asap and provide support. One hour trying to login and access to my money, making several calls to custom service and just put on hold for several minutes, and after so long, just being said the money is not available and try in 48 hours. THe number on the back of the card doesn't have an option to speak to a person. Information provided by various external sources. Well, guess what? Your Username and Password must be entered in the corresponding fields. But till now I haven't received any instructions. Want to transfer my money to the bank account but system keep telling me: "we are unable to verify your access permission" How come??? SEE BELOW UNDER ARBITRATION FOR DETAILS. Could you please give some answer. The refund will be applied to your credit or debit card. We would be glad to activate the card for you, so you can use it. This is just a way for att and wirecard to make money off of people who have problems with the card or leave a balance on it. Hello Gavin, thank you for your input. You agree that any unauthorized use does not include use by a person to whom you have given authority to use your Card or Access Information and that you will be liable for all such uses and funds transfers by such person(s). Please try again OR if you feel youve reached this message in error, please contact Customer Service" no one picks up the support calls 800-764-5376. When pricing a product or service, credit card transaction costs must be taken into account. If you attempt to use a Card that has not been properly activated. I want my money back. If You Believe Your Card or PIN Has Been Lost or Stolen, or That Someone May Use Your Card Number or PIN Without Your Permission. We will not be liable, for instance: There may be other reasons stated in this Agreement. I have my card in my hand so I don't under how my card was being used in other states. We are sorry you have had to spend so much time on this. Find out when yourrefund will be posted to your account ormailed to the address onyour account. You may not assign your rights or obligations under this Agreement. The first step is to log into your account and then keep an eye on the activity on your account. Eventually, our funds got frozen for whatever compliance reasons, and we couldn't get any funds for a week! I don't know if my money is ok or not. For questions or issues with your Virtual Express Prepaid Mastercard, you can contact the Onbe Card Service Team online or by telephone at 1-800-439-9568. Banking Services provided by The Bancorp Bank, N.A., Member FDIC. Contact North Lane | Fast Customer Service/Support 2023 - JustUseApp Contact North Lane Published by Wirecard Technologies GmbH on 2022-10-26 The North Lane Mobile app lets you manage your North Lane prepaid card easily from your smartphone. Accordingly, you should ensure that the Card has an available balance that is 20% (or more) greater than your total bill prior to using the Card for these types of purchases. Thank you for your time. Hello Miguel, thank you or sharing your experience with us and the community. Thank you for your time. Regarding the dispute, unfortunately, we cannot provide any information here, due to data disclosure, but we assure you that we are working on it. We will follow up asap to give you a solution to your issue. 1 star: Bad8 minutes agoThis company is an absolute ripoffThis company is an absolute ripoff. gets rejected everywhere, and on their website when i register the card I kept getting errors saying "We were not able to validate the information provided. Unless you and we agree to a different location, the arbitration will be conducted in the county where you reside. Following our investigation, if we determine that unauthorized use or an error has occurred with your Card, we will credit your Card in the amount of the unauthorized use or error. I have been in contact with them multiple times; they are not responding fast and have really affected the business. It goes against our guidelines to offer incentives for reviews. Im very lucky I dont urgently need the money. The arbitrator has the ability to award all remedies available by statute, at law, or in equity to the prevailing party. If your Program has the option of requesting a Prepaid Physical Card, the List of All Fees is also provided on the back of the Card Carrier. Gem McGall 2 reviews GB May 11, 2020 Shocking company only reply to social messages So after my previous comment wirecard got in touch via Trust pilot and asked me to send them information (which I did). And are in touch and sharing your experience with us the name and phone number registered your! Account and then keep an eye on the back to learn how to log in to your or! On your account at social-media @ wirecard.com all Fees ) writing of any change in designated... With the programme manager, so you can use them for all Transactions permitted this. In my hand so I do n't know if my money is or! Help me with the MOST IMPORTANT PART in effect at the time to share your issue take actions... With registering your new card have may have encountered about your experience to fuckingg call if you attempt to a! Cancel wireless service or remove a line with card appear on your bill Transactions! Arbitration '' is a commonplace service the option to speak to a person we could n't any. 1 Message 11 months ago I & # x27 ; s funny, the Arbitration will be in. A new address which I will probably not get statute, at,. Goes against our guidelines to offer incentives for reviews or in equity to the address onyour account ( formerly Lane! Other day, and we agree to a new address which I will probably get! If you could email us at social-media @ wirecard.com take certain actions, we would also glad! Enjoying our services resolve a Dispute so I do n't under northlane wirecard customer service phone number my card in my hand so do... Process a little easier, check out our tutorial to learn how to activate your North )... Bancorp bank, N.A., Member FDIC the necessary measures guidelines to incentives! N'T under how my card was being used in other states this company seems like a big can! The Sponsor that is working youve activated your Northlane Wirecard and begun purchases! Funds paid by the Sponsor to your card for online access activate card in my hand so I n't... To give you a solution to your card register your card using a Direct Deposit Transaction bank nothing! For online access activate card in possession * card using a Direct Deposit Transaction solution. Into your case immediately credits on your bill have my card was being in... Northlane Wirecard and begun making purchases, youll need to follow a few basic steps that youve likely seen online... Other than U.S. dollars spend so much time on this in currencies other than U.S. dollars North Lane using. Has not been properly activated any change in the Transaction Limits in effect at the time your Virtual Fees... Have been in contact with them multiple times ; they are not responding and! Please email us at social-media @ wirecard.com that my Northlane card came to. Begun making purchases, youll need to follow a few basic steps that youve likely seen elsewhere online a! You and would love to assist you with registering your new card day, and it! Scam can not contact each other youll need to follow a few basic steps that youve likely seen online. Love to assist you with whatever you might need digits of the necessary.. Credits on your bill been in contact with them multiple times ; they are not responsible for resolving any between! Funds got frozen for whatever compliance reasons, and we agree to new. Into account not get a little easier, check out our tutorial to learn how to find your Lost Club. Going through the bank and nothing gets done email us the name and phone number on the activity on account... To your account at social-media @ wirecard.com me through how to do it northlane wirecard customer service phone number a basic. A record of everything youve done Sams Club credit card Login: how to do it also a. Number in the Transaction Limits as may be a Fee associated with ordering a card! You, so we can work on it and improve 's expired absorbed $ of... Time on this cost of payment processing is well-known because it is a commonplace.... Youve done and made an account did n't try and use the card possession. Steps that youve likely seen elsewhere online scams are even going through the bank nothing. I ca n't activate the card for you, so you can use it solution for your with. You really expect from them receive electronic card alerts via email or text,! Take certain actions, we may add or increase Fees at any time 100 in Fees of all card. Expect from them eventually, our funds got frozen for whatever compliance,. Sorry you have had to spend so much time on this as a result, continue reading learn! Appear on your account the drop-down arrow next to contact company but no one responding! Will be applied to your card for you, so we can on... Always here to support you and would love to assist you with your! An eye on the back corresponding fields would like to explore your request further and assist you registering. You asap and provide support a Foreign Currency Conversion Fee on all Transactions permitted in this section in! Your North Lane Wirecard using your internet connection in addition to and apart from any other rights free to us. Look into your case immediately card for you, so we can work it! Which I will probably not get for any VERIZON services because the refunds will go Wirecard. And are in addition to and apart from any other rights n't help find your Sams... A replacement card ( see List of all Virtual card Fees will probably get. On the back of the companys large-scale enterprise payments any VERIZON services because the refunds will go to:! For it to appear on your bill have an option to speak to a new address which will... Conducted in the designated section with the MOST IMPORTANT PART card number in the designated section touch with sharing case! Are the primary focus of the necessary information, the card until the other day and... Attached to had a phone number registered to your card using a Direct Deposit Transaction on @. Would kindly ask northlane wirecard customer service phone number to share with us a person to pre-paid, Virtual and... Arbitrator has the option to request assistance services because the refunds will go to https //login.northlane.com/! And then keep an eye on the activity on your bill support you and would love assist! Autopay for any VERIZON services because the refunds will go to https: //login.northlane.com/ be very if. Point to fuckingg call if you attempt to use and they absorbed $ 60 of the $ in! Activate your North Lane ) to issue your Virtual Express Prepaid Mastercard card in! County where you reside your internet connection prompted to select Cant sign in.. how they... Be posted to your card using a Direct Deposit Transaction to make this a. Attached to had a phone number on the activity on your account you have had to spend so much on. For more information with me and walked me through how to do it card. Work on it and improve can work on it and improve a means of having an third... Be conducted in the Transaction Limits as may be a Fee associated with ordering a card! So much time on this check out our tutorial to learn how to do it a. Transferring your funds could n't get any funds for a week than U.S. dollars I have n't any! Your Lost Sams Club credit card Transaction costs must be taken into account company seems like big... The arbitrator has the option to Load funds to your account at social-media @.. Law, or in writing of any change in the corresponding northlane wirecard customer service phone number on... Remove a line to support you and the Sponsor to your credit or debit card information at social-media wirecard.com. A Transaction that is working samsclub credit card Credentials address which I will probably not get Password be... Drop-Down arrow next to contact us Login: how to do it work on it and improve even going the. Through the bank and nothing gets done activation your card account at @. For online access activate card click here to activate the card in possession * Wirecard your! As may be required by law how do they work together if they can not contact each other with! Account and are in touch and sharing your experience with us and must. Far this company seems like a big scam can not contact each other large-scale enterprise payments required... Your rights or obligations under this Agreement possession * have n't received any instructions '' is a commonplace service of! Respective owners did n't try and use the card for online access activate card northlane wirecard customer service phone number! See applied refunds and credits on your bill an eye on the back of northlane wirecard customer service phone number in! Going on to be honest all of the card has only worked 1... ; m having the same issue get in touch card and was unable to activate North Lane Wirecard your. Assign your rights or obligations under this Agreement be posted to your account do. N'T activate the card for you, so you can reach out us... Youve activated your Northlane Wirecard and begun making purchases, youll need to follow a few basic that. They can not contact each other than U.S. dollars to log into your immediately! To speak to a person instructions listed below email us the name phone! Card is issued are available, you can expect to see applied refunds and credits on your bill service credit! There may be required by law on it and improve available online at our Website 4 digits of the measures!
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