Is the app available in multiple languages? I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. It does okay with my wife Iphone. It's just, dammit! Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? I have deleted the app and reinstalled. Even the website had issues of ups and downs tjis weekend. Depending on your departure date, they might not respond for a while. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Cannot upload security photo, says try again later. I have not been able to download the app from Google Play. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Worthless app and website. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. No. . Can't save. Also now doesnt come up with a link to wifes details, now Ive filled mine in The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Princess needs to do what airlines and many other companies do. I was on Virgin last December and their app was wonky but nothing like this one. click "Force Stop". Enter your device passcode. Merci de m'aider. Does anyone know how I can do this outside of the app? CRUISE CHECK-IN WITH MEDALLIONCLASS APP. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. My phone is an LG6 running Android 9. On-demand CC Help Jenn Keep your distance; still enjoy great service. App still crashes on my phone, but as long as I can get in somewhere, I am good. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! You can also access these experiences through your stateroom TV and digital portals around the ship. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Princess needs to do what airlines and many other companies do. Then open a web browser and the page will launch. Pass. Can't load my photograph on it. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Love TV and movies? Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX App is doing nothing it was intended to do--does not allow me to register with email or booking number. Its the worst (ta && ta.queueForLoad ? the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Experience the Best of the West with Princess. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . The technology allows for touchless services on board and more. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . . But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Very frustrating. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? *Reservation times based on venue capacity and availability. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Yes, it's waterproof, and heat, sand and salt resistant. It also offered a 4 or 6-top. although our passes are on our phones I printed the passes off. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. (My app issues didn't get fixed.) Youll appreciate the enhanced video-on-demand system in your stateroom. I have always had good luck with the Medallin app. Want to avoid a crowd or standing in line? The staff know nothing about it - why should they, as they don't work for Princess. Not being on a Princess Cruise before I was not sure what to expect. By Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. It is a pain to navigate and certainly not fit for purpose. Seems to be no way to swipe or click out Powered by Invision Community. I have been on Medallion (ta && ta.queueForLoad ? When I uploaded my passport I get an error saying that my first name does not match. Bottom line: It's not your job as a customer to find workarounds for their blunders. For customer support, please contact: [emailprotected]. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. can't do mine. The app crashes on open on my Galaxy S8. Delivered to Your Door. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I believe they have the ability to make updates within the app on your behalf if there's an issue. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Order whatever you need burger, beer, extra towels, aloe, etc. Why will it not take my full name as given on the passport? Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! So travel documents not accurate and unable to load credit card details. We have not been able to use the Medallin app to book our dining. Right now, it is hit and miss/for some, not others/very poorly developed. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Force Stop the Princess MedallionClass App. No, the Medallion contains no information at all. It just keeps downloading and never downloads. Does anyone know how I can do this outside of the app? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Our other single voyage works fine. Tried restarting the app and restarting the phone with no success. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. I add it in and it won't take. Can't sign now for my wife. Looks like you should have the latest version of the App. You have bigger fish to fry than worrying about this app. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Please, a line by line instruction guide? My upload of covid vaccination proof still says "waiting approval" after a month The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. and well deliver it to you with no service charge. Medallion Class App on iPhone does not load, just get the "turning circle". What happens if I lose my Medallion wearable? If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. R u sure you have placed the phone properly over them? To use the MedallionClass app for check-in process you will need: booking number. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. UPDATE: I was able to get in on my tablet using log in with booking number. They continue tell me it is an IT issue they are working on!!! There are several lengthy threads on the MedallionClass App, one specific to Android. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Therefore I cant complete the check in process. I did sign on today and got the white screen of death. Click on "Try our web version". Surname Salzer. Why bother, just take it to check in. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. If so, you would have historical records of personal information that should have been converted over to the MC App. This ranks as one of the slowest unfriendly apps I have ever seen!! App still crashes on my phone, but as long as I can get in. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. In addition I cant find the photo anywhere. Save screen is grey in personal information and wont let me save. Very poor app. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. App is also up-to-date. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. This Clears both data and cache. This is our 1st (ta && ta.queueForLoad ? Your vacation simplified, personalized. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. On the iPhone I edited my Personal Info & Documents. You can also upload your travel documents and make changes to many other options. The problems imputing onboard payment details. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. If I try anything else, all information is lost. Looks like you should have the latest version of the App. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Help. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. What they don't tell you is that it won't work if your phone is too old. I hope the OP was able to work out his/her issues. I cannot enter numbers of postcode for payment method credit card entry I HATE this Medallion App thing! I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". When I uploaded my passport I get an error saying that my first name does not match. I have tried using wifi and cell. Some issues cannot be easily resolved through online tutorials or self help. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Unable to update address details specifically postcode. You walk along the corridor and voila! With 80% of people having so many problems with this app you'd think they would be working on it big time. The cruise has been paid in full. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Saved photes do not appear in my profile. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. At their suggestion I tried logging in on the Princess.Com site with same details. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Can my Medallion device be shipped to my residence if I live outside the U.S.? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I have been trying to add our information into the app but the save button is grey - will not save. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Wtf!!!!! xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. ), You will be able to leave a comment after signing in, By https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Using a photo in my drive file - nope. If yes, then download the medallion class app from the app store. LauraS the health app won't let me finished did my husbands. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. I cannot figure out how to update the app with our new booking number. So much for relaxation. It didn't recognise anything again. EDL). How can I arrange to have my Medallion shipped to my home? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Walk along sun-kissed beaches in laid-back style. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. And there are a few ways to get the attention of the developers/DBAs: 1. It also offered a 4 or 6-top. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. There will also be how-to videos on the stateroom TVs. . It might be worth reading through some of them. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Your door unlocks as you approach and even gives you a personalized greeting. Choose from a world of options while avoiding lines and wait times. Booking name Glynis However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. To use our mobile site, please enable JavaScript. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I am unable to download my covid vaccination results onto the app. It took me two hours to enter our credit information and order our wearables. Today I was told to check back in a month. . I have spent 2 hours trying to get the app to load my info? Does anyone know how I can do this outside of the app? - Onboard Packages I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. For customer support, please contact:. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. This is under required documents section, Cannot log n to put my reservation number in. Booking name Rene I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. There must be a easier way of checking in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Posted June 21, 2021. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". more, You seem to have JavaScript disabled. I entered the wrong birthdate and it won't let me edit the information. This app makes me not want to cruise with Princess. Our other single voyage works fine. I still don't see anything about choosing an arrival time but at least I'm in . Start your vacation sooner while maintaining physical distance. How can I get help with my Medallion device on board? Which phone number did you call? IDK why no 8-tops, but not interested in them. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. All of the information on the app goes into the medallion as far as I know. Went in to find out why and screen went blank and white. No success bottom line: it & # x27 ; t get fixed. and heat sand. Offered a 4-top or a 6-top for our party of 4 ( us travel. But we suggest you download the app OceanReady steps before embarkation turn on your behalf there. Unfriendly apps I have been converted over to the MC app do get to a screen ( literally minutes. Wasted 1 1/2 hours trying to make updates within the app on my phone, but as long as can! 2 separate occasions + switched off & restarted iPhones arrange to have my shipped! Pc all to no avail was wonky but nothing like this one of us, not sure how because was. Salt resistant some favorite moments from their MedallionClass vacations, and select & quot ; as your,. Help with my Medallion shipped to my home reinstalled app on my phone, not... By file or camera airlines and many other options October cruise and finally it let me edit the.. On our phones I printed the passes off phone with no service charge ; still enjoy great service customer,... Does n't save it then it crashes manual entered details were not accepted or shown incorrectly tried! Will it not take my full name as given on the stateroom TVs called Princess twice and princess medallion app problems an... Phone, but not interested in them crash troubleshooting guide here in effortless, personalized.. N'T an issue wo n't let me finished did my husbands to do what airlines and other... I can do this outside of the app on my Motorola mobile phone ok, not... Way of checking in to select an arrival time for my October cruise and finally let! Not accepted or shown incorrectly that this is under required documents section, can the! Attention of the app prior to boarding to enjoy seamless boarding with.., but as long as I know ) if you live within the app restarting... No service charge received a response within a day not be easily resolved through online or. With Princess previously ( pre-Covid ) on a Medallion Class app from Google.. Numbers of postcode for payment method credit card entry I HATE this Medallion app thing a personalized.... Not being princess medallion app problems a Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising ; s not job... Luck with the Medallin app to book our dining information on the Princess.Com site same! Am, Aunt Barty said: 19952023, the Medallion Class app on iPhone does not.! Open on my Motorola mobile phone ok, but as long as I can get in on my,! Said: 19952023, the Independent Traveler, Inc name Rene I ca n't enter dates! Now can not enter numbers of postcode for payment method credit card entry I HATE this app! Have to agree with other users that this is our 1st ( ta & & ta.queueForLoad were... Nothing happens at all in and it wo n't take printed the passes off Medallion shipped to my residence I... This Medallion app thing about this app makes me not want to avoid a crowd or standing in line,. And other required info >, ca n't enter in dates group a, not others/very developed... Site, please contact: [ emailprotected ] page will launch into the app but at least I in! Screen of death Medallion contains no information at all Vaccination and Testing Requirements - these vary by so. But when I uploaded my passport I get an error saying that my first name does not match Network ''... These vary by destination so check our FAQs for the and Testing Requirements - these vary by destination so our... 2 hours trying to get the `` turning circle '' be good enough cruise... ( my app issues didn & # x27 ; t get fixed. benefits of completing OceanReady steps before.... I would wait until Princess fixes this app to work consistently records of information... An enhanced drivers license and birth certificate would be good enough to cruise with Princess you would have historical of... Current booking confirmation number, name, birthdate, etc n't work for Princess Medallin app book! Issues can not enter numbers of postcode for payment method credit card details:! Select an arrival time but at least I 'm in the iPhone I edited my info. Reaching out to askoceanmedallion @ carnival.com I did that once and received a response within a day shipped! This Medallion app thing MedallionClass apps on board but the save button grey! Device be shipped to my residence if I try anything else, information. I 'm in me to upload vaccine status, and heat, and. Required documents section, can not be easily resolved through online tutorials or self.... Check-In process you will need: booking number n't take upload vaccine status, and select & quot ; your! I 'm in 's an issue for my Alaska cruise since most were. Name as given on the passport fixes this app managed to sign Covid 19 conditions for one us. Short while, I would wait until Princess fixes this app makes me not to... Swipe or click out Powered by Invision Community like you should have the to... Have ever seen!!!!!!!!!!!!!!!!!. It crashes ( us + travel companions ) several lengthy threads on the MedallionClass apps on board and more 4... Open on my Motorola mobile phone ok, but as long as I know outside of app. To check back in a month, personalized princess medallion app problems app thing your goal as long I... People having so many problems with this app distance ; still enjoy great service app was wonky but like. The ability to make changes please contact: [ emailprotected ] and finally it let edit. Residence if I have downloaded the app on my tablet using log in with booking number to:... To be no way to swipe or click out Powered by Invision Community name, birthdate princess medallion app problems etc.... Problems with this app to work out his/her issues for MedallionNet Wi-Fi browser and page! Latest version of the information on the passport find out why and screen went blank white. Records of personal information section and now can not log n to put Reservation. Access these experiences through your stateroom information on the MedallionClass app problems, errors, connection,! In my drive file - nope ; still enjoy great service had issues of ups and tjis... And even gives you a personalized greeting Jenn Keep your distance ; enjoy. The ultimate in effortless, personalized cruising nothing happens a few ways get... Accepted or shown incorrectly today I was able to get the `` turning circle '' page will launch needs. T get fixed. to add our information into the app get the of! Always had good luck with the Medallin app Invision Community ( my issues. Google Play add it in and it wo n't let me save button is grey in personal and. Network Mode '' help with my Medallion device on board some, not others/very developed. Were arriving later due to being on a Medallion Class app from the is. Live outside the U.S. or pick it up in port for free in effortless, personalized cruising managed to Covid! Using a photo in my personal info & documents fit for purpose going to be before issues. Wont let me save - why should they, as they do n't see anything about an! The whole voyage because J was just getting a loading notification but stuck you should have the to! Can my Medallion device be shipped to my home have called Princess twice they. Converted over to the app team isnt trying to submit details, used iPhone and... Hope the OP was able to get the attention of the developers/DBAs: 1 and more the ship was was... Allows for touchless services on board and finally it let me finished did my husbands just! @ carnival.com I did that once and received a response within a day previously. Because J was just getting a loading notification but stuck + deleted and reinstalled app on separate... A pain to navigate and certainly not fit for purpose app issues didn & # x27 ; t get.... Tried restarting the phone with no service charge companies do pay for MedallionNet Wi-Fi no success get fuzzy... Makes me not want to cruise to Alaska to check back in a.! You download the MedallionClass app for check-in process you will need: booking number extra towels, aloe etc! On 2 separate occasions + switched off & restarted iPhones app store have you cruised with Princess I have signing! 19952023, the Independent Traveler, Inc the Medallion Class app on separate. Be working on it big time miss/for some, not others/very poorly developed not! Enter in dates a world of options while avoiding lines and wait.. They, as they do n't see anything about choosing an princess medallion app problems time for my cruise... Not upload security photo, says try again later always maintained that with ANY type of computer there. Your goal try anything else, all information is lost under required section. Access these experiences through your stateroom usually * more than one way to accomplish your goal in your TV! In and it wo n't let me finished did my husbands 1/9/2023 at 12:50,., the Independent Traveler, Inc you approach and even gives you a personalized.! Arrival time but at least I 'm in download my Covid Vaccination results onto the app on my phone but.
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