05070887 | VAT number: 867244791. Tell me a time where you were under pressure and how did you move forward? Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. Supporting Education, View Tell me a time where you had a difficult customer and how did you deal with this? Shell Motorsport, View Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Contact us For more information, or to speak with a member of our team, please choose an option below. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Got a question? Longer hours than other call centres Select the best local company that suits your needs. . Expensive product due to broken industry. Energy and Innovation, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Shell Pay & Save. It's more than what boils theSee this and similar jobs on LinkedIn. Salary: 20,000 per annum This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Supportive Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Aid customers where possible with basic service queries with a right first time approach. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). The company has also helped to strengthen the talent base within the energy sector in Thailand. The employees we were interacting with and the way the day was managed just fell short for me. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. 100 . Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Posted 1:15:05 PM. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View StateEscape, View Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Supplier Diversity, View If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. All assessors were lovely and made me feel so relaxed and calm. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. A staggering 70 million work days are lost each year in the UK due to mental health problems. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. The Shell App, View Focus operation excellence including cost optimization and minimization. Be able to demonstrate excellent attention to detail. Were huge advocates for career development. About Shell in the USA, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Shell USA, Inc. About Shell in the USA. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Select a job category from the list of options. Call Center, Customer Service Rep, Remote Customer Service. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Energize Your Future with Shell, View It empowers us to make better decisions now about our world tomorrow. Help and Support. managing policy advisor ceo tesla, inc gridscape solutions, inc. . The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Shell Fleet Solutions, View Posted 3:55:09 PM. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Full Time position. StateEscape, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Working Pattern: Full time 37.5 hours per week, 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Consistency Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Manager roles and other good roles are filled before they even go live. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Start Date: 7th November 2022 Our Journey: You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Strict time keeping. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Supporting Education, View Fast. Energy and Innovation, View Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. StateEscape, View Shell Motorsport, View I love this company because it is a workplace that people who are willing to learn and grow would thrive in. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Permanent. Were experiencing high volumes of calls right now. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Thank you for taking the time to share your thoughts about your career with us. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Ways to save, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. We consider ourselves a flexible employer and want to support you finding the right balance. Business Customers, View Feel free to let us know about your circumstances when you apply, and well take it from there. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Be resilient, tenacious and able to keep yourself motivated to achieve results. You will need to deliver total solution to customers. Salaries posted anonymously by Shell Energy Retail employees in Woodham Ferrers, England. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Good place to work Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. First step is telephone interview, around 10/15 min, no competency questions. Its a dream workplace indeed! What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Business Customers, View Conservation, View Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Apply now and well be in touch. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Diversity Advocacy, View Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. . 05070887 | VAT number: 867244791. At Shell Energy Retail Limited, we believe that home energy matters. Not challenging - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. If you need assistance and information relating to your application or the recruitment process you can contact us. Projects and Locations, View Let us know! Sign in to manage your application, search for a new role, or check the status of a current application. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Shell Energy. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Training programme I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. We Care is one of our core values underpinning our wellbeing focus. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Super friendly. Competency questions Like what would you do in said scenario and role play. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation It will be your role to ensure our customers are offered the best deals available to them. Have a good experience at a Shell Service Station? Shell Motorsport, View If this sounds like your perfect next step, what are you waiting for? Handle objections from customers looking to leave our service and convert them to advocates. Really put you at ease as it can be quite daunting. 18853 / DE PSC No. Select a location from the list of options. The process took 4 days. Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. If successful they'll progress you to their 3 hour long assessment days with other candidates. Customer Service Representative. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. Customer Support Hours. Our goal is not only to achieve business success but also to play an active role in helping improve society. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. Discover the impact you can make at Shell. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). 5887 copley drive, ste.
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