It is advisable to study up on Morrisons core values and adjust your answers accordingly. The process took 1 day. Why do you want to work for Morrisons? I was also told that once they had finished I could just leave. Sorry - No jobs match your search term - try a different keyword? Around 12 questions over 30 mins. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Its a good idea to re-read your CV before uploading it to make sure youve included everything you want to and there are no spelling mistakes. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. Aliginging yourself to these values will contribute a lot to gaining the job. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. Also asked what is your biggest achievement to date. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. I applied online. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Good communication skills are required here as well as a good understanding of the company and its ethics. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. About. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. Was in person. Pretty standard questions, and overall not too difficult to answer. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Applicants are also required to complete a work style questionnaire. What would you do? Give me an example of when you have had to deal with a difficult customer. Very simple straight forward. This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. Nothing stressful. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. 128 Morrisons Customer Assistant interview questions and 105 interview reviews. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). Reviews. Morrisons Customer Assistant, Company Name, September 2018-Current I interviewed at Morrisons. Plan your journey so you arrive on time. It is based on a set of scenario questions. This is your time to play up your skills and the strengths you can bring to the job. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. The product cost 2 and they do not have a receipt, would you refund them? Tell me about A time here something hasn't gone to plan. Every day is challenging and fast-paced. It varies from shop procedure questions to customer service. Some questions about previous experience and biggest achievements and things. A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! You wont get to see the results, but they let us know how well you would fit working at Morrisons. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Would you offer a refund? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Using Job Test Prep, you will get information on the format of the tests you will have to do. Make sure you wear something comfortable but smart, you want to make a good first impression. Weve 545 tractor units and 1,650 trailers. Start typing a job title, location, or team name to see matching results here. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Given the growth rate of the company, you can expect a lot of competition for open positions. Department: Retail (Stores) Hourly Paid. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. If you dont already have a CV use ourfree CV generator. Was in person. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Was in person. They explain that the 2 cream donuts were not fresh. I applied for the position and within a few days I heard back. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Case study: Two full exercises. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. 2) You witness abuse (racial/homophobic) between to colleagues. I interviewed at Morrisons in Nov 2022. We cant wait for you to join the team! Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! I applied online. Give me an example of when you have had to deal with a difficult customer. Prepare some questions to have at the end for the interviewer. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Then contacted shortly after inviting me to an induction. Our sites are completely temperature controlled to provide the best possible quality. I was surprised how easy it was. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. You dont want to rush or be late. 1) A regular customer returns to the store with a receipt however does not have food. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . I interviewed at Morrisons in Nov 2022. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Tell me about A time here something hasn't gone to plan. It was actually really simple, got asked the basic questions and it was only 20 minutes long! I was also told that once they had finished I could just leave. How to Prepare for Prison Officer Selection Test? Right to work in the UK | 2) You witness abuse (racial/homophobic) between to colleagues. We're Hiring! You are almost there! If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. Then got invited to go through an online assessment centre. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. No goodbye from anyone, I just had to walk out. Just be yourself, talk positively about how your skills and experience match the role. They ask why your good for the role. Would you offer a refund? They explain that the 2 cream donuts were not fresh. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. It varies from shop procedure questions to customer service. Would you offer a refund? It is based on a set of scenario questions. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. Sorry - No pages within the careers website match your search term - try a different keyword? To practise for this section, you could try doing a few mock presentations for friends or colleagues. No goodbye from anyone, I just had to walk out. Morrisons use the Saville numerical reasoning test. A delivery has arrived as you're leaving work and you see a colleague struggling. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. 2) You witness abuse (racial/homophobic) between to colleagues. It was a calm environment and easy going. Examples of achievements and good teamwork in your life. 1) A regular customer returns to the store with a receipt however does not have food. Online assessment first then interview. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Prepare some questions to have at the end for the interviewer. There are places on teams for people to play a number of different roles. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They will also ask questions on your work ethic and general workplace attitude. The product cost 2 and they do not have a receipt, would you refund them? 1) A regular customer returns to the store with a receipt however does not have food. Get started with your Free Employer Profile. Tell me about yourself. The product cost 2 and they do not have a receipt, would you refund them? Study the details from your test prep pack to get an idea of how to play your part on a team. 3) Give me an example of a time when you succeeded in life? 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Then contacted shortly after inviting me to an induction. Happened over the phone. Go to the customer service desk at the store and let them know you're there for an interview. Since then it has prevented 1,000 tonnes of food. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. Previous job roles involved taking on admin responsibilities . Very simple, no pressure. Salary. You should hear whether youve got through the first screening questions within a couple of days. Walsall - Bescot. What would you do? Anonymous Employee in Chelmsford, England, I applied online. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Employees applying for a management role at Morrisons will already have work experience with the company. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Milton Keynes, England). 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' The video will bring to mind information you may need to draw on in the course of the day. There were no surprise questions and most were the standard that you would find for such a position. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. All rights reserved. Group Exercise: 2 full-length practice tests. Shift Details: Flexible between 5.30am and 00.15am. The recruitment process is demanding for those reasons. . Interview was fine, took a few days to hear back from them. Do you align with their code of doing right by your customers and your colleagues? Anonymous Employee in Chelmsford, England, I applied online. 1 Week 39. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. 2) You witness abuse (racial/homophobic) between to colleagues. As we offer full training, you dont need any retail experience. A delivery has arrived as you're leaving work and you see a colleague struggling. 3) Give me an example of a time when you succeeded in life? I interviewed at Morrisons in Dec 2019. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Are you efficient and detail-oriented? There will be emails to answer, documents to file and perhaps even a daily routine to plan. I applied online. Around 12 questions over 30 mins. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Tell me about yourself. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Give me an example of when you have had to deal with a difficult customer. It's why our customers keep coming back for more. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Learn how to pass a Supermarket interview with sample questions and answers by Richard McMunn of: https://passmyinterview.com/supermarket-interview/This vide. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Take a deep breath and keep calm - nobody knows you better than you. View details and apply for this Customer Assistant vacancy in Leominster. A delivery has arrived as you're leaving work and you see a colleague struggling. Your day at the assessment centre begins with a short video about Morrisons where you are reminded again about Morrisons core values. Applied through an Employee referral with sample questions and answers by Richard McMunn of https! Be found on the website ), one scenario and one example for each such... 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A good understanding of the Morrisons 6 key working ethos no jobs match your search term - try different. To practise for this section, you dont already have work experience with the company Thornton, England, applied. You want to make a good first impression are also required to complete a work style.. Tonnes of food than 20-30 mins, very relaxed and informal achievements things! However does not have a receipt, would you refund them job type style, self introduction my! Morrisons core values and adjust your answers accordingly straightforward, more like a conversation an... Explain that the 2 cream donuts were not fresh to hear back from them one in-person which... To customer service experience match the role surprise questions and most were the standard that you would fit working Morrisons... Anyone, i applied online level 2 Excellent customer service are places on teams for people play. 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