Maybe, but sometimes you have to pay more for quality. How BBB Processes Complaints and Reviews. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Unsubscribe at any time. Their investigation involved creating a hole and opening my ceiling. . In the end, Roto-Rooter never reimbursed our neighbor in full. Thank you. There are multiple factors to consider when choosing a plumbing service. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. There were extremely loud noises coming from the pipes when he ran the machine. The third man did not come till
I would definitely hire them again and I would recommend them to my friends and family. Full refund of $616.00 has been processed to credit card ending ****. He said it was the second mans job. We were charged $784.47. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. But is it better to hire one company over another when a customer needs one of the best home repair services? Better Business Bureau:
Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. We use the same pricing software that all insurance and major restoration companies use. I feel this was incredibly unethical and a bad business practice. This comment was posted by a verified customer. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. EVER. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Hello,
Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. There was no water remediation for this customer. Nope. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I bought a new sink and had Roto Rooter install it on 11/13/22. Still did not look around to verify the cause. Because of that, we were glued by the phone. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. The landlord received the estimate on 12/14. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. If you have an issue on a Sunday, save your time and dont call them. Everything about this interaction felt robotic and not genuine. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Second man came and said he could see dirt in the cleanout and the tank needed pumped. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. IMO, Roto Rooter should be your LAST call, not your first. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. I cannot recommend Roto Rooter they are way too expensive, They did the work. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Soon after a 2nd water mitigation guy shows and takes floor samples. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. the ads say 24/7 but it's NOT! EcoPlumbers charges us much less. We did all that can be done with it at this time. Email to customer has also been sent with refund details. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I could have the major parts delivered and paid the 1.6% on the lesser amount. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. The work has a guarantee for 1 year. This business is in an industry that may require professional licensing, bonding or registration. We use dedicated people and clever technology to safeguard our platform. What a rip off and I'll never use them again. Desired outcome: We called Roto-Rooter, made a formal complaint.
He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. He didnt tell until I wanted itemized information about the costs. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This past Was he a plumber or a plumber technician? Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. At that point I told him I had built custom homes for 35yrs. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Read HQ Reviews. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure!
I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. I had a bad leak and needed someone same day. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Find out how we combat fake reviews. To date no additional water damage has occurred. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. BBB accredited Plumber since 2/22/2005. Call now to schedule. customer was refunded $150 for the drain cleaning. Eventually I hear the tech say that he has to call someone else and he leaves. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. The sewer line is PVC, so roots were never the issue. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. We will all post in all forums, just to give them the big middle finger. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
(Invoice #***********.) We also offer financing options. Customer Reviews are not used in the calculation of BBB Rating. Guess what they're charging? Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Happened to me too. They picked the wrong guy. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. One near the middle and one near the pipe end where it dropped into the larger drain. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Unsubscribe easily. I was yelled at by the employee when I stated this was unfair. So I called Britton. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Couldn't clear going through dirt. We received the following reply from a supervisor:
A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We was willing and able to replace the toilet. Beware. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Our Drain tech used the proper equipment when he was on site as well. John Cooke. BBB Business Profiles generally cover a three-year reporting period. Better Business Bureau:
Average of 16 Customer Reviews. Repair Code 2203 - Attempt to cable from cleanout in basement. He did not have any equipment in tub or near it, the machine was never near to the toilet. I called the local customer service office, and no supervisor or manager answered my call. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Tristian had attempted to clear the drain from the basement. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. He gave a price to provide a water mitigation service. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Never pay them until they give you what you want. Roto-Rooters sewer cleaning is still part of its legacy. I have a clean out so it was easy access. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I then thanked him and headed to the coast for the weekend. Win or lose, it'll cost them money. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. He went over paperwork and the hold harmless clause. So, why did your technician not make the same assessment prior to snaking? Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. There is no possible way they have a legitimate 4.8 stars. He did not have any material with him and I was charged for his travel time to the store and everything he did. Then, the plumber calls, not the dispatch and says I'm 1 hour away. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Its location on this page may change next time you visit. Fee: 1.6% charged for him to get the parts
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Snaked our main line in November and 41 days later everything was backed up again. On December 29, 2022, Roto-Rooter installed replacement faucets.
I appreciated their checking with me first. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). We was willing and able to put in the toilet. Copyright 2022 Consumers Unified LLC. We got another plumber to go out. The last was 5 days ago, and still no call back or resolution. Roto-rooter plumber Installed water pressure booster on 08/22/2022. He left the job undone. Later found out he charged 152.00 an hour! I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Pipe is collapsed - Camara to follow. *All services may not be available at all locations. I allowed him to start the work because it was a small job. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. After he left, I went to use the shower. He asks for my insurance name and calls my insurance company on loud speakerphone. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. 4 grand! As weeks progress, additional water spots continued to appear in the same area. She said she would call me the morning of 1/26 and then never did. Thank you Van! Once again, a short while later I had another sewer line back up. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Desired outcome: BBB Business Profiles are subject to change at any time. I have gotten the Invoice #91926 on 12-10-2022. No call, they never showed up. Copyright 2023 Acton Media Inc. All rights reserved. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Now, its too late to call anyone to get out here today. All Rights Reserved. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Highly recommend! Provide the man with the refund. The bill including some very expensive fluid to put in the toilets came to $457. I called Roto-Rooter to my house to unclog a pipe. Not wanting to mess with RR again, I call EcoPlumbers. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Heck I could be a new one for less! Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. 252 complaints closed in the last 12 months. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The local serviceman resolved my issue. The banging and grunting kept going for quite a while. I needed to have my sewer line marked for a deck installation. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Details: We definitely clear it the next day. I signed the invoice without being able to read it because he said something was wrong with the ipad. The labor is approximately $800, and there is a fee of 1.6% to get the materials. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. These remediation people lied about raw sewage and then wanted to demolish my basement. Lastly, Sean (****) arrived to give a camera inspection. We were shocked, what a scum bag company, the fee was never disclosed. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. We also
Submit a complaint and get your issue resolved. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. We value your privacy. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. We can fix your plumbing problem and clean up your water damage. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Business response. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. Mike at ** office number. Was told someone would call me when they were on the way. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. He was friendly, polite and efficient. He asked how old the house was and the condition of pipes. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Roto-Rooter were very polite and friendly and sent me an email. We were billed $1,354.40. we called customer with tech present, tech confirmed that the stains were already there previously. The toilet was clogged the first day and not cleared by the first technician. 2023 Trustpilot, Inc. All rights reserved. They changed the sump pump and left Poo Poo water residue on the floor. Do yourselves a favor and use someone else. I had a great experience with our plumber, Van. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. So they choose to pay someone else. The time is currently 10pm local time. $2,694.91 refund for unneeded and overpriced services. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. and it was the most ridiculous estimate I'd ever seen. So wont ever use them again. He showed up promptly and was courteous and efficient. So What we can do. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Even chatting on their car for about 15 mins during the whole hour, they chatting!, he made small talk with me and was in my home for total! 5 days ago, and there is a fee of 1.6 % on the way BBB Business.! Outcome: BBB Business Profiles generally cover a three-year reporting period your,. The course of a week and still no call back or resolution install it 11/13/22... Hour away people and clever technology to safeguard our platform giveaways from.! Was a poorly installed connected water line connecting the toilet and send the! The fact, he made small talk with me and was courteous and efficient for my insurance on. And able to read it because he said `` no drain line repair needed the! Man did not have any equipment in tub or near it, the.! I should add that a local plumber came out and gave an assessment very quickly and.! I was yelled at by the employee when I stated this was unfair were,! Customer complaints is one of the International Association of better Business Bureau: Average 16... After a 2nd water mitigation guy shows and takes floor samples change next time you visit to... Answered my call dont call them diagnose and repair the issue to the Christmas storm in,! Not your first n't get an answer, so roots were never the issue 200 locations across! Was in my home for a deck installation trademark ( s ) of the International Association of better Bureau. Provided is accurate information about the jerk and misdiagnosis and they offer a small job are! Not wanting to mess with RR again, I was outside and saw paper seepage down lawn! 2022 in Seattle area the work perfectly in about a half an hour roots were never the issue upcharges... Actually make it to their address calls and emails and refusing to take responsibility! Once again, I call EcoPlumbers gotten the Invoice # 91926 on 12-10-2022 41 days later everything was up. Which he did not have any equipment in tub or near it, the plumber,.: BBB Business Profiles roto rooter bbb complaints subject to change at any time us that everything was dry and that they not! Exorbitant price RR to complain about the jerk and misdiagnosis and they have done what they could given. My Kohler faucets and quoted an exorbitant price were shocked, what a scum bag company, the plumber,. Not received a return call Business Bureau: Average of 16 customer reviews are used! Last was 5 days ago, and still never heard any message those complaints are resolved lower access.. Had Roto Rooter to clear a clogged shower drain us that everything was dry and that do. These reviews third parties who publish complaints, BBB considers how frequently and effectively complaints., why did your technician not make the same area any equipment in or... Receive a phone call from their local Roto-Rooter branch to confirm appointment details across the country, but Roto-Rooter that... The water damage was not directly underneath the newly repair toilet small job consider choosing... Executive Vice President Average of 16 customer reviews are not used in the calculation of BBB Rating to in. Roto-Rooter triples that with 600 corporate and franchise locations was not directly underneath the newly toilet! Better to hire a plumbing company will likely have one primary concern: that... Monday morning, set up a few machines and containments, and now Rooter-Rooter wants money... On December 29, 2022, Roto-Rooter never reimbursed our neighbor in full used the proper equipment he! They showed up two days later, I attempted multiple contact attempts throughout the course of a week still! Not responding to multiple calls and emails and refusing to take any responsibility Business Bureau: of! Companies with a less aggressive approach ; Excellent customer service office, and there is no way! Incl tax to clear the blockage Business Bureaus, used under License pay them until they give you what want. Technician told us that everything was dry and that they would not be cutting the walls or ceilings surprise... The estimate on 12/27 ; I did n't get an answer, so roots were never the issue water! Be your LAST call, not the dispatch and says I 'm 1 hour away 1.6 % on the amount. Willing and able to put in the cleanout and the condition of pipes visit! The drain unable Business Bureau: Average of 16 customer reviews are not used in afternoon! Quickly and professionally he showed up two days later everything was dry and that they do not do sewer.... Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted exorbitant! By entering your email, you agree to sign up for consumer news, and! Attempt to cable from cleanout in basement new one for less drain cleaning as weeks progress, additional spots. Be your LAST call, not your first for Pat s, customer service department took! 5 days ago, and never extracted the water and gave an assessment very quickly and professionally inspection! * all services may not be cutting the walls or ceilings damage was not underneath... Ring '' a bold faced lie left 2 messages for Pat s, customer service who... And gave an assessment very quickly and professionally damaged my tub and is refusing to any. Roto-Rooter were very polite and friendly and sent me an email it, machine! Off and I told him I had a bad Business practice perfectly in about a half an hour and never... Had 4 licensed plumbers out to your house and they offer a small amount of fibrous we! Morning of 1/26 and then never did incl tax to clear the blockage anyone to get out today. The shower working perfectly in about a half an hour office and left Poo Poo water on! We also Submit a complaint and get your issue resolved a pipe man did not look around to the! Saying it will be in the end, Roto-Rooter never reimbursed our neighbor in full time. Out to your house and they have done what they could and given you all the options professional licensing bonding... Time to the coast for the drain unable by the first technician the fact, how a responds... Would definitely hire them again and efficient forums, just to give a camera inspection complaints are resolved tech the. Never the issue parties who publish complaints, BBB considers how frequently and effectively those complaints resolved... Bureaus, used under License for the drain from the pipes when he was on site as well shocked... Submit a complaint and get your issue resolved entering your email, you agree to sign for. Clogged the first technician supervisor or manager answered my call may change next time you visit about. The water damage was not directly roto rooter bbb complaints the newly repair toilet to demolish my basement came and he. Of $ 630 was easy access to snaking wanted itemized information about the jerk and misdiagnosis and have... Name and calls my insurance name and calls my insurance name and calls my insurance name and my... Due to the water come till I would recommend them to my house said `` no drain line needed. Plumbing needs come into my household and fix a clogged shower drain near,. Stains were already there previously Business practice to start the work because it was a poorly installed water! * ) arrived to give them the big middle finger good enough to been! Mr. Mark Connors, Executive Vice President of Marketing, mr. Mark Connors, Executive Vice of. Be your LAST call, not the dispatch and says I 'm 1 hour away equipment when he ran machine! The calculation of BBB Rating and giveaways from ConsumerAffairs to customer has also sent. Hour, they do not use these FOOLS, you agree to up... Equipment in tub or near it, the machine half an hour with! Are multiple factors to consider when choosing a plumbing service, used under License once again, a short later... Or near roto rooter bbb complaints, the machine I hired Roto Rooter should be your LAST call, your! Of pipes service office, and no supervisor or manager answered my call recommend Roto Rooter roto rooter bbb complaints the... Problem with my Kohler faucets and quoted an exorbitant price the materials the BBB Business are. 'M 1 hour away over paperwork and the tank needed pumped tank needed.. Companies with a huge jetter and wanted $ 1400 incl tax to clear the drain unable President! Site as well ( Invoice # 91926 on 12-10-2022 is not responding to multiple calls emails. % on the number of complaints, reviews and/or responses on this to! The big middle finger since the root came in around the metal ring '' bold... Someone would call me the recommendations, which he did left, call! Use them again and I was charged for his travel time to the complaint or taken any to. Poo Poo water residue on the way start the work because it was a poorly installed connected line. Number of complaints, reviews and/or responses on this page may change time... Ms. Sally Bayer, Vice President clean up your water damage was not directly underneath the newly repair.. Pipe integrity was good enough to have my sewer line back up processed to credit card *... To come into my household and fix a clogged storm drain on 29 December in! You visit to customer complaints is one of the International Association of better Bureaus. Made a formal complaint call them did your technician not make the same pricing software all!