Month: September 2014

Be Balanced in Replies to Online Reviews

With tools like Google Reviews and Yelp there is no shortage of communication channels online for people to provide reviews on your product or service. Many trainers, consultants, and professional coaches tend to ignore these comments and review. It’s just not something they monitor as part of their online presence. While that isn’t necessarily damaging,

Don’t Oversimplify Web Metrics

When viewing web metrics, many consultants, trainers, and professional coaches want to boil things down to good and bad. High counts of visitors are good, low are bad. Low bounce rates are good, high is bad. While some of these principles can serve as guidelines, page or user context is critical in analyzing how to