Social Media: For Business or Leisure?

Pausing for a moment before posting to social media is sound advice for everyone.  After all, there’s no shortage of unadvisable celebrity tweets that quickly get deleted after a very negative public reaction. So the obvious suggestions, like avoid mixing alcohol and social media, apply.  But digital marketers that are responsible for business communications have another layer of screening they need to be aware of – intermixing business and leisure.

Social media platforms are doing a much better job of integrating business profiles/pages into individual accounts so that a person can administer both from one location.  However, that convenience comes with a price. It’s gotten much easier to post your personal message as if it’s coming from the business.

This lesson was somewhat harmlessly driven home for me when a friend posted a message to Facebook about the restaurant we were at, waited a few moments, and then said, “Shoot, I think I just posted my review to the company Facebook page.” Thankfully she was immediately aware of what she had done, the content wasn’t distasteful, and she removed the post before it became a problem.

Posting to the wrong account can be way more damaging than this based on what the post contains and how long it is live on an account.

So how should a digital marketer handle separating business from leisure? Here’s a few specific tactics.

Don’t post leisure or personal content to Social Media.

More than once I’ve heard it said that the best social media marketers are people that post little or nothing personally.  That’s often said because they don’t tend to get distracted by the sheer volume of content on the platform and instead focus on executing their marketing strategy.  However, it does have a side benefit here.  Digital marketers that don’t use the platform socially eliminate the risk of accidentally posting leisure content to their business profile

Always finish a social media session in your personal profile.

It’s easy to leave your business profile loaded on your phone or device, forget which profile is active when you load it again, and haphazardly publish something to the business profile by mistake.  Getting in the habit of always ending a session on your personal profile insures that the worst case scenario is a business message landing on the personal profile which is almost always easier to clear up. It’s worth noting that business messages on a personal profile still need to be corrected as it’s possible the marketer that posted it is not a qualified representative of the company to deliver the content.

Only publish business posts via a social media content app.

Social media publishing apps allows for digital marketers to set aside a period of time to create their content and pre-schedule them according to their publishing calendar. That largely eliminates the need for the use of a phone or device for direct business posts where spontaneity can often lead to errors.

The answer to avoiding a toxic mixture of leisure and business in social media really comes down to diligently reviewing anything before posting. Set some safeguards in place so that content your social network would enjoy doesn’t get shared to your business community who might find it unsuitable.

Digital Marketing Help Through Volun-telling

Digital marketing can be an arduous task for trainers, consultants, and professional coaches that have a small staff. In these cases, the task list often gets assigned as an administrative chore to someone that struggles to keep up with the workload and/or has no interest in the role. Digital marketing serves as the first point of contact to your target market and having an amateurish apathetic approach to it will bleed into the messaging.

It’s important to look for volunteers that are knowledgeable and/or excited to take on digital marketing.  Volun-telling a staff member often results in frustration because the person has not bought in to managing the process. Since they haven’t committed to the role, they often won’t work to become proficient at it. As a result, frustration sets in easily and only the bare minimum is completed to check items off as complete.

Discuss the goals and processes of your digital marketing campaign to gauge a staff member’s aptitude and willingness to fulfill the role.  It’s important to get their feedback and input so that they can engage in the process rather than having it assigned as a list of to dos.

If you find that they aren’t well-suited or uninterested, then it’s advisable to inquire with another staff member, scale back the digital marketing scope, personally handle some of the responsibilities, or contract the work out.

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