The Dangers of Contracting Out Digital Marketing as Gig Work

The barriers to entry in digital marketing have steadily been lowered over the years.  New tools and platforms can be a blessing to productivity in the hands of a competent professional, or a fast track to disaster for an “aspiring professional”.

Fiverr went public today and there was an interesting test conducted by a writer at Quartz.  Essentially she tested out three different writers to provide her with a short news article about Fiverr’s IPO.  At the risk of spoiling the suspense, the experiment did not go particularly well with varying issues in timeliness and quality.

Everyone loves a bargain but buying professional services for five dollars almost shouts “you get what you pay for.”

Consistency is a major factor in digital marketing success. Having a core professional or professionals that know the business and its target market is almost always the most efficient way to achieving sufficient results.

However, this is not to say there can’t be a place for gig work in your digital marketing campaign.  Any small gap in you or your marketing partners’ skill set might be bridged by a service like Fiverr, Upwork, Freelancer.com, etc. But any of these small job platforms need to be approached with caution.

Here are a few tips on using these freelance platforms successfully.

  1. Don’t go low cost – Cost is what keeps these platforms afloat so they are all below typical rates for anyone in a developed country. Almost all the providers are working cheap so the higher cost providers will still be a bargain and might actually delver a useful service.
  2. Weigh the Reviews – Many of the mid or higher cost providers on the platform are able to command that rate because they’ve proven themselves over time with other clients. Learn from others experience and select providers that have a good track record.
  3. Review How Providers Bill Jobs – In an attempt to overcome the low rates, some providers offer only subsets of jobs so that you have to buy several gigs to complete the work. It becomes an unproductive game of cat and mouse as they try and nickel and dime each element of a project from you and isn’t worth the effort.
  4. Hold on to the Good Ones – If you find a provider that does quality work on a timely basis. Make sure to request work from that provider directly rather than bidding the job out again and hoping to find someone with the same level of competency.

Using these platforms can be a process of finding diamonds in the rough.  As the Quartz writer concludes it often takes more time than it’s worth to get the desired product.  But if you are diligent in finding a few of those diamonds, it can be a helpful and cost effective supplement to your digital marketing capabilities.

Digital Advertising: Know Your Goal

Paid advertising via social media or search engines can be a valuable channel for your digital marketing initiatives.  But the nature of paid adds is that it requires a defined budget and for that budget to be actively managed to optimize the return on investment.  It’s critically important to have a clearly defined goal for your paid advertising so that you can leverage your budget specifically to that purpose.

There tend to be two kinds of digital marketers when it comes to using paid advertising budgets:

  1. Those that want to spend as little as possible to meet a set target.
  2. Those that want to use a pre-defined budget to get maximum return.

Both of these strategies can lead to valuable results, but both can also be undone by a lack of focus.

Losing sight of an advertising goals seems absurd but it is surprisingly common.  A general assumption that I hear is that lack of focus on a goal can only stem from absentmindedness.  If that were the case, it would be far less common.  Unfortunately, the catalyst is often a result of incorporating new tools or external suggestions.

As an example, several of our clients attended a conference that discussed LinkedIn’s new interest targeting in their ad platform.  Every single one of them took away from the conference that they should include this new targeting tool because the speaker outlined how powerful segmented messages could be and potential results.  The assumption was that adding the interest targeting to existing ads would make them better.  More is better after all, right?

Unfortunately for several of the clients, the answer was no.  Adding the interest targeting on top of their demographic requirements shrunk the target group to such a small sample size that goals couldn’t possibly be met.  The intention was improved segmentation and targeting to get more responses but it neglected the goal of getting a certain number of people to view and fulfill the offer.

After analyzing why conversions plummeted and almost none of the digital advertising budget was used, we found the targeting change.  We then restructured the campaign into two unique campaigns, one set of ads defined by interest targeting and a second defined by demographic criteria so that the target audience remained sufficient.

Always have your goals in mind when making changes to your digital ad campaigns.  Sometimes updates that seem like improvements can run counter to you objectives.