What’s Your Digital First Impression?

You only get one chance to make a first impression and your business is no different.  Most trainers, consultants, and professional coaches view that as a strategic advantage because they look and sound polished.  They know how to make a positive first impression and project a perception of professionalism on the business.  But are they equally prepared when they are not personally present? 72% of your buyers will first come into contact with your company via Google (or other search engine). So more often than not, your website, google account, or social media accounts make a first impression before you or anyone at your company gets the opportunity.

It’s important to remember that digital engagement is continuing to encroach on interpersonal engagement. Buyers can find testimonials, product or service offerings, and pricing comparison online.  It’s best to intentionally position yourself to create a positive first impression on these channels.

Remember that first impressions are immediate.  So a first impression from your website is not the site itself, but the Google preview, Google business profile, or social media previews. Review those previews and listings to ensure that the content it contains is accurate and understandable so that first time viewers take the next step of engaging with the actual sites.

Behaviorless Content Calendar

What good is a plan if there is no action taken on it?  Imagine a coach setting up a game plan only to have the players wing it on game day or a cookbook where the chef wants to experiment with other ingredients.  A lack of execution on the plan makes the effort of creating a strategic design pointless. Digital marketing thrives on systematic execution and a content calendar is a great tool to pre-plan topics and set a schedule for its release. Creating a content calendar without the discipline to execute the behaviors to fulfill it, is a creative way of appearing productive while wasting time.

The amount of content that gets released through digital marketing can be overwhelming.  Topics across all the channels need to sync up to make a cohesive campaign.  So setting a content calendar with timelines is a great way to organize and visualize a strategic implementation.

Unfortunately many trainers, consultants, and professional coaches visualize it well but implement it poorly.  This typically happens because planned content doesn’t materialize as expected or other activities take priority over the content calendar.

If you are going to spend the time to make a content calendar, commit to extending the timetable to ensuring the behaviors are in place to execute on the calendar.

For example, don’t include items in your content calendar unless the content is already prepared.  Rather than assuring yourself that you’ll get an article or video ready by a deadline on your content calendar, have it finalized before it’s set on the calendar. Otherwise, distractions and delays will inevitably keep some of the content from being ready when the calendar calls for it. That means that content needs to be worked on weeks or months in advance of its release.

Also, set people or processes in place that automate time sensitive releases so that emergencies don’t derail the digital marketing timeline. A strategic plan remains the plan even if the behaviors to accomplish it are suddenly an inconvenience. This systematic implementation ensures you’ll execute on the strategy despite disruptions.

A content calendar without the behavior to execute on the plan is fruitless intent.  Don’t waste time deluding yourself about what you intended.  Set a solid behavior plan that supports the content calendar so that the true schedule follows your strategic plan.

Digital Marketing: Garbage In, Garbage Out

Even though most of us know that shortcuts come with a cost, it’s still enticing to try to do more with less.  Unfortunately, after executing on the shortcut, it usually results in doing less with less.  Digital marketing is full of new applications, automations, and strategies to cut time, money, or effort out of your marketing. While some of these can be successfully integrated into your digital marketing campaigns, most of them either downplay the marketer’s involvement or overhype effectiveness.

A client recently provided us with their graphic generating app.  The idea is that you could select an image and a title and it creates a customized graphic to your brand specifications. The obvious advantage of the app is to not only remove the need to create a custom graphic, but eliminate time intensive reviews for brand standards. That’s an offer that’s difficult to pass up . . . until you use the app.

The images had two pre-set sizes. If you needed a different size, the graphic needed customized manually outside of the app.  The images were also published in low resolution, so it was worthless for print or high resolution requirements. In addition, it had a cumbersome interface so general users outside of the graphics or marketing team struggled to get a usable product.

In short, the tool was so rigid that it required significant compromises or fixes outside of the tool.  Valuable tools don’t need other tools to make them work. After a few weeks of struggling with the tool and manually repairing the output, we reverted back to the manual process for graphic creation until the tool could be “better developed”.

This is not an isolated incident.  Carefully select which apps you want to integrate into your digital marketing processes.  Many claim to make a task simple but downgrade the final product rather than making a quality element easier or faster to integrate. Once you start making compromises to your digital marketing campaigns to suit a tool, you’ve proven that it’s garbage and should look for alternative processes.

Expiring Calls to Action for Digital Marketing Ads

Most people have been conditioned to ignore the “limited time offer” pitch in advertising because it’s a common gimmick to create false urgency.  Unfortunately, it’s not uncommon for digital marketers to ignore their own limited time offers in their ads even when there is truly a defined expiration to the call to action.

I recently clicked on a LinkedIn ad for an event only to find that it took place two weeks ago. Of course that’s a disappointing experience for the user, but worse, the advertiser is wasting budget dollars on an ad for a product that’s unavailable.

It’s ideal to have a dedicated landing page for the offer in your ads but it’s disastrous if that CTA has expired.  Most paid ad platforms have an active run time calendar that will automatically stop the ad on a certain date.  Be sure to use that end date for your expiring call to action like after an event or a limited time offering. That will ensure you aren’t wasting your ad budget.  But don’t stop there, set a reminder for yourself or establish an ad calendar to cycle in your next time sensitive offer so that your ad campaign results don’t plummet.

The relative low-cost and ease of establishing paid advertising on search engines and social media platforms often leads to a “set it and forget it” complacency.  Keep an active inventory of your ads to make sure that it’s promoting an offer that will actually generate results.

Reviews to Avoid Breaks at the End of Your Digital Marketing Chain

Efficient digital marketers have a toolbox of systems and applications to publish their digital marketing campaigns. This toolbox might be a set of applications working together or an all–inclusive platform. No matter what type of setup you employ, change is constant in digital marketing and the technology that drives it.  That change usually improves capabilities and stability, but it also puts stress on your digital marketing processes.  No matter how simplified or refined your digital marketing process is, external updates will cause it to break and a regular review process is necessary to correct those interruptions when they occur.

To quickly identify breaks in your process it’s important to map out your digital marketing procedures.  Think of it as a chain.  The top of the chain is your primary marketing platform or set of platforms. The bottom of the chain is the deployment of individual communications on a particular channel. Problems at the top of the chain will cause the whole process to critically fail. Problems at the bottom of the chain will be isolated.

Critical failures are what digital marketers dread the most but there is a silver lining to a high level problem . . . it’s not going to be overlooked.  Critical failures obviously take priority because marketing activities typically grind to a halt when top of the chain systems fail.

The lower level breaks in the marketing process pose a unique problem, they are often overlooked.  While these less severe breaks won’t have immediate catastrophic effects as a high level problem, they can become a nagging detriment to your digital marketing’s overall effectiveness.

Here’s a simple break in the chain that we recently discovered on a process review:

 

Article Posted to Website

The blog post is set within a social media content manager

The SM content manager publishes to a set of LinkedIn accounts

The content is shared from LinkedIn to Twitter by two individuals

The content arrives into the Twitter feeds

 

On a content review it was discovered that images had stopped appearing on the Twitter posts.  Working backward we discovered that the image was available on every channel except Twitter. A recent Twitter update restricted the image from the blog section of the site from displaying when it was shared from LinkedIn.

So based on the break, the process had to be redefined.  Either the site template needed updated to meet Twitter’s requirements for sharing from LinkedIn, or the content needed published to Twitter in a way other than a LinkedIn share. We decided to go with the latter and publish to Twitter from the social media content manager. This resulted in a simpler solution that eliminated a step in the process.

This is a fairly simple example but even with a complex digital marketing process the prompt is based on an end point review.  Schedule recurring reviews of the endpoint of all your channels.  It doesn’t need to be a daunting effort but rather a quick health check.  Make a list of your channel end points like emails, social media pages, or landing pages and set a schedule to make sure they are still functioning as you’ve designed them.

I suggest a review at least once a quarter (our schedule is monthly). If you find something is out of place at the end of your marketing process, this review will let you backtrack and eliminate the break before it becomes a drag on your digital marketing effectiveness.

 

Develop Toward Best-in-Class Digital Marketing

The winter Olympics are full of inspiring stories about people discovering an exceptional talent and developing their skills to be world class. For people like me who aren’t familiar with these less covered sports and struggle to comprehend the finer details of their performance, it’s often the most exhilarating part of the games to see someone become the best at their chosen discipline. It’s also insightful to hear about their preparation and sacrifice to be the best because it’s a good illustration of the mindset necessary to be best-in-class. Digital marketing skill and results require the same type of development to reach superior performance.

I always try to provide clients with some benchmarks for their industry or market segment.  Part of that review is showing what top tier results are. It’s not uncommon to find a trainer, consultant, or professional coach that insists they want to be “the best”. Many can even site competitors or colleagues that they’ve envied and would like to emulate their digital marketing.

However, when the steps to achieve best-in-class are laid out, many people find that it’s unrealistic for them to reach that best-in-class level they desire in the short term.

Don’t be frustrated if you are unable to hit the best-in-class numbers that you desire right away.  Like any professional discipline, amateurs don’t start out as professionals. There is a development process to reach your peak performance.

Best-in-class results require best-in-class effort and execution.  If that level of investment in time, money, or resources is outside your means, focus on being best-in-class for your market segment and then progress to more sophisticated marketing.

Image Courtesy of flickr.com

Digital Marketing Content Inspiration

We received a response on our last post that plagiarism is often a result of writer’s block.   That can certainly be the case especially for longer running marketing campaigns.  We are fortunate at eMarketing Innovation in that digital marketing strategy and technology evolves quickly, so even old topics become new after a period of time.  But even with that advantage we are not immune from feeling like we are repeating ourselves or struggling to create compelling content.

So what should a trainer, consultant, or professional coach do if the deadline for their content calendar is looming and they are grasping for ideas?  Here are a few tactics on how you can generate legitimate content, even when you’re not inspired to do so:

Reuse a Topic but with a Different Media

Did you have an article or report that was well received and has been gathering dust for at least six months?  Update the content a bit and shoot a video that visually or verbally illustrates some of the points you made in the written version. This allows you to highlight things like tonality and body language that might be lost in the written format.

It can work in reverse too.  Maybe a series of videos can be compiled into a whitepaper or checklist.

Just be sure that you are offering something new from the original content.  Otherwise, you run the risk of getting into a cycle of regurgitating what you’ve already released.

Newsjacking

Newsjacking is the process of using a breaking news story to make your own commentary or inject your ideas to generate audience engagement. Trainers, consultants, and professional coaches have to educate themselves to stay at the forefront of their field.  Leverage that learning process to inspire new content.  You can do this by making direct commentary on new studies or illustrating a point with current events.

As an example, a client has done a series of articles about negotiating tactic using recent political maneuvering as an example of victories and missteps.

Leverage Frustration

Everyone runs into frustrations with their work.  That energy is often diffused by venting to others, exercising it off, or letting it simmer into a multitude of unhealthy behaviors. Redirect your frustration into inspiration.  Some of the most passionate and insightful content comes from a trainer, consultant, or professional coach that sees a missed opportunity or can’t get best practices to stick.

Write or record what it is that’s frustrating to you and then mold that into an article, video, report, or whitepaper that illustrates how others can avoid or overcome that frustration.

It’s important to do editing on these pieces and helpful to get a third party to review it.  You don’t want to release a rant or something that comes off as threatening. It’s also important not to identify, let alone attack, an individual.  If your content refers to a person, change or omit the name to maintain anonymity.

Inspiration is often the hardest part of content creation.  If you are struggling to come up with compelling content, let the stimuli in the world around you, either past content, current events, or professional frustrations, inspire you to make something unique and valuable.

Is Your Digital Marketing Content ‘Spin’ Plagiarism?

Content is critical to a successful digital marketing campaign.  It’s also challenging and time consuming to generate the type of quality content that will attract your target market and inspire them to engage with you.  Unfortunately, many marketers look for shortcuts for generating content which leads to disjointed messaging that struggles to establish credibility with target markets.

There are only two authentic ways of generating content:

  • Creating original and accurate content that engages your target market.
  • Compiling credible information for your audience and making meaningful commentary on that content (while crediting the content’s creator).

There is varied media for delivering content from video, to blogging, to published articles, to graphic representations; but every type of media boils down to one of these two content strategies for generating content.

Unfortunately, there are two common inauthentic ways to generate content, plagiarism and regurgitation.

Regurgitation is often repeating oneself or others without expanding on or digging deeper into the topic.  Rethinking how you create your content will often shift repetition into clearly communicating your valuable knowledge into compelling content marketing.

Plagiarism is a tougher habit to break. Marketers often view their own plagiarism in a lens of self-delusion, referring to it as their ‘spin’ rather than a copy.  In fact, I rarely find an instance where plagiarism is executed with malicious intent, but rather it’s rooted in fear that the marketer is incapable of making compelling content.

To cleanse plagiarism, the first step is identifying if you are guilty of it.  Most plagiarism in digital marketing is either assembled or restructured.

Assembled plagiarism is seeking out content and then assembling it into something new.  For example, a blogger might select a topic they want to cover and then do a web search for that topic.  They then copy sections of others’ articles and assemble those into their own post.  They then ‘complete’ their content by making bridges between the disjointed copy to make it somewhat more cohesive. If you find that the majority of a piece of content you create is taken from another source and you’re attempting to glue it together, it’s likely that you’re guilty of plagiarism.

Restructured plagiarism is taking something that already exists and modifying copyrighted material or specific elements to make it ‘their own’.  There are even tools that originated in academia making their way into digital marketing like Spinbot, Essay Rewriter, Free Article Spinner, and Auto Rewriter.  These tools restructure sentences and liberally apply the thesaurus to written content. If you are lifting and shifting content, especially if you are doing it in an automated way, you have fallen into a process of plagiarism.

Do any of these content creation processes sound similar to how you develop content?  Hopefully not, but if so, awareness is the first step to eliminating the problem.  But is it really a problem?  After all there are many in depth articles about exactly how much of an article, image, layout, intellectual property, etc. needs changed to avoid copyright infringement.  If your content doesn’t risk a law suit, should it concern you?

Ethics aside, plagiarism will erode credibility in digital marketing.  Most notably because it:

  • Makes for disjointed communications that struggle to find a stable voice to your target market.
  • Results in poorly constructed messages that lack the appropriate level of professionalism (try running your article through one of the rewrite tools above to see an example of how mangled the text can get and how the initial meaning can be completely misconstrued).
  • Often takes the same amount of time as creating your own content. Piecing together disparate information or restructuring something in a different but understandable way is often not a fast process.
  • Ensures you won’t provide original insight because by definition you are simply repackaging what others have already communicated. This ensured you won’t be a market leader but rather flying under the radar hoping your target audience doesn’t discover the authentic voice and insights that you are pulling from.

Plagiarism is often falsely conveyed as inspiration. There’s a difference between inspiration and theft.  Trainers, consultants, and professional coaches should be actively learning about their field of specialty.  Sometimes the information that we encounter can be incorporated into our digital marketing but needs to be done in an authentic way by making new insights into the topic and crediting the original content creator when referencing their insights. When done appropriately, it builds credibility as a market leader, rather than assembling or restructuring what others have created.

 

Image courtesy of Kippelboy | commons.wikimedia.org

Anticipate the New Year Rebound

How do your December metrics look?  If you are like most trainers, consultants, and professional coaches, you experience a holiday slump in the last couple weeks of December.  This slump typically runs across all channels and is directly related to a significant decline in activity as prospects and clients take time off for the holidays. While it’s not advisable to give up on December, it’s important to recognize that dip when you analyze performance at the beginning of the new year.

Reviewing analytics on a monthly basis is a common practice because it’s easy to maintain consistency and ensures regular analysis on a sufficient data set.  Unfortunately, carelessly using the comparison to the previous month to identify trends can become a tendency that leads to false analysis.

A new year often means new digital marketing initiatives that are inaccurately compared to a holiday slump rather than a true benchmark. It’s tempting to see a rebound in January and February and commend ourselves on the genius of our new ideas.  But rather than jumping to conclusions that our revised initiatives or updated plan is responsible, maintain due diligence.  More than any other time of year, it’s important to compare January and February results to the previous year or to the fall before the holidays (if campaigns have changed significantly from the previous year).

Changing nothing at all in January and February often leads to improved month to month performance simply through a new year rebound after the holiday slump.  Take the time to do a multi-faceted review of past performance to make sure your new initiatives are responsible for the improvement rather than simply getting back to speed after decreased holiday activity.

Review This Year’s Digital Marketing Results to Motivate You for 2018 Goal Setting

It’s easy to get caught up in day-to-day operations and lose sight of the progress made from the start of the year to the end. As 2017 winds down, review your digital marketing metrics from the past year to illustrate the improvements that you have accomplished.

This serves two purposes:

  • To benchmark what initiatives were effective and which efforts had little impact. Organizing these lessons learned will assist you in being more successful in the new year.
  • To serve as a motivator for setting a plan to meet next year’s goals. After all, if you’ve made significant accomplishments this year, why not do it again next year too?

Most trainers, consultants, and professional coaches slow down at year’s end.  Use some of that time to reflect and then use that reflection to propel you to greater achievements.

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